Team Training Sparks Positive Changes for Helipebs Commitment to Customers
In what initially seemed like a diversion from the daily grind turned out to be a game-changer for the senior management team of Helipebs Controls Ltd. As a leading hydraulic cylinder manufacturer, Helipebs has taken a fresh approach to enhance customer satisfaction. After a two-day team-building workshop the senior management team experienced a positive shift in their outlook.
Initially met with doubts from one team member concerned about work commitments, the workshop turned out to be an eye-opener for everyone. The focus shifted from individual skepticism to collective enthusiasm as the team explored preferred working styles based on colour energies.
The result? A renewed dedication to customer satisfaction. By aligning individual strengths with customer-centric goals, the workshop's impact resonated throughout the company. Even initially hesitant team members found value, saying, "Understanding our strengths through colour energies makes us stronger, better serving our customers."
One team member initially skeptical about the training, shared, "I thought it might be a waste of two days, but it turned out to be exactly what we needed.”
Now, Helipebs is centring its customer strategy around improved communication and collaboration, thanks to the insights gained from the course. The company's commitment to efficiency, inspired by this collaborative spirit, promises a future where customers invest in a partnership prioritising their unique needs.
As a team they now look forward to applying these newfound insights to enhance their daily operations, utilising the diverse strengths of each member. Embracing these new skills, customers can expect a more streamlined and responsive experience, ensuring that each hydraulic cylinder purchase is not just a transaction but a commitment to customer satisfaction.
In this journey, Simply Amazing Training and Dee Clayton played a key role with their unique colour energy approach, providing valuable insights by delving into the intricacies of team dynamics to bring out the best in management teams. Their courses are tailored to suit each organisation’s individual needs and focuses on how teams communicate on a daily basis to assist managers and teams interact with one another, their customers and their clients more effectively.