Helipebs Controls prides itself on good customer relationships.  We have a reputation within the many fields in which we work, and rightly so, for problem solving, on time deliveries, excellent quality and getting it right first time. 

We carry out regular customer satisfaction surveys with the companies we work with and listed below are just some of the comments our customers are saying about us.

(Italics Ours)

 

February 2010

 

S Limited – B J – Sales Director says “I’ve recommended you to our distributor in South Korea and said that when we last visited B Limited there were some Helipebs actuators there. Helipebs have a good reputation for high quality and reliability”

A Limited – D S – Design Engineer says “I would like to add that we were quite impressed with how efficiently and quickly you came back to us with your offer of quotation. We are still waiting for others to come back to us. This says a lot about your company”

C Limited – T S – Maintenance Manager says “the cylinder was sent back to Helipebs at short notice and you turned it around at short notice. This enabled us to get production up and running quickly. Many thanks to all who assisted”

C Limited – C M – Buyer says “we are very happy with the level of service we get from you and will continue to send you enquiries ……… the service we get from you is far better than we get from S********* hence you get more of our repair work”

R Limited – R R says “even though we are allied to P***** we always come to you for specials”

N Limited – S A – Toolroom Manager says “quality product, as simple as that”

M Limited – P F – Director says “rest assured, if we have any requirements we will be in touch with you”

F Limited – K G – Director says “you remain our chosen cylinder supplier”

S Limited – S P – Purchasing Manager says “I’m impressed with your range of cylinders”

H Limited – J G – Project Manager says “your levels of service are excellent and we appreciate the efforts regarding your weekly feedback on the progress …….the quality of the cylinders is very good and we expect to be working on future projects with you ………. the paperwork and certificates were exactly what was needed …….. all in all very pleased and we have no reservations in recommending you”

T Limited – S A – Engineer says “Helipebs always makes a good product, the service is always first class. Graham in your sales office is most helpful”

C Limited – P H - Owner says “we would use Helipebs where we need a good quality product which has to last and can out perform others. We can get cheap cylinders but like everything, you get what you pay for”

D Limited – N T – Owner says “if we have to supply a quality product then it would be Helipebs”

P Limited – J R – Engineer says “we will continue to buy Helipebs because, even though you can get cheaper, you cannot get any better”

J Limited – G J – Engineer says “we are pleased with the efforts you are making in view of the existing P***** cylinders being removed and how you are working on getting the replacement range of products right”

N Limited – G M – Sales Manager says “from what I can see from your range of products, you would be an asset to our existing ranges”

 

January 2010

 

W Limited – M H – Development Engineer says “the C***** cylinders we have are not as good as yours. I would prefer to use yours by choice”

S Limited – P R – Procurement Specialist says “we cannot fault your service, the goods are delivered on time which has been excellent from our perspective”

 

December 2009

 

D Limited – B M – Hydraulic Engineer says “Helipebs will be in the loop when we need actuators again”

I Limited – B S – Design Manager says “we always get good service and product from Helipebs and look forward to continuing our good relationship with you during 2010”

I Limited – R M - Engineer says “we are looking for UK based quality suppliers and you fit the bill ………… we will send out specs for you to quote against”

H Limited – J H – Owner says “there are opportunities for us to use Helipebs for the big bores and longer stroke Cylinders……….. you are a quality company”

F Limited – P C says “Helipebs always provides a good product and service. The internal sales people are always helpful and prompt with their responses”

C Limited – N P – Buyer says “we are always looking for good quality suppliers and I will give you the opportunity to quote the next time we send out tenders for a set of cylinders”

M Limited – C C says “we would find it difficult to go elsewhere because of the service we get from you”

H Limited – J G – Commercial Manager says “again thank you for your efforts and regular updates on progress. Please pass our thanks to all concerned”

F Limited – S A – Buyer says “can I also send on the same message as J***** (see comment above). Many thanks and well done”

I Limited – P B – Engineer says “the cylinder itself has done many thousands of strokes without a hiccup ………. We are looking for another machine and they will insist on Helipebs cylinders being fitted”

P Limited – J M says “super service from the internal sales people at Helipebs. I will be buying all our spares and assemblies from you in the future. The product takes a real bashing and stands up to it well”

I Limited – F T – Operations Manager says “we have never had an issue with your cylinder fitted to the tool. It has worked away for many thousands of cycles without missing a beat”

Q Limited – C H – Works Engineer says “Helipebs would be the first port of call in event of replacements or repairs”

P Limited – P R – Director says “we only get our cylinders from Helipebs”

S Limited – R F – Managing Director says “we would not go anywhere else for cylinders”

L Limited – D M – Project Manager says “we consider you a good supplier who has worked hard to meet our high requirements”

L Limited – G A – Engineer says “you are both a good and vital supplier which enables us to develop out projects into new potential customers going forward”

C Limited – C M – Buyer says “we are pleased with the fast response for the repair of the two P***** cylinders. The prices you have given for the replacements is very good and I’m pushing our managers here to go for the new cylinders as opposed to getting the old ones repaired”

M Limited – N C – Buyer says “I am aware of your high quality and service from my Vetco days and am now interested in your range of valves”

R Limited – M S – Buyer says “I see no reason to look elsewhere as long as we keep getting the service from you”

 

November 2009

 

S Limited – M B – Workshop Manager says “your website was good and it was easy to get information off of it”

F Limited – J S – Buyer says “the cylinders you supplied are still working well”

S Limited – P H – Chief Designer says “we will continue to specify Helipebs whenever we have a free hand”

J Limited – S L – Tooling Manager says “I am grateful for the way that your sales office continue to help me and see no reason to change at all”

T Limited – M C – Managing Director says “you are always first choice when it comes to cylinders”

E Limited – M P – Buyer says “never any issues with the product or service from Helipebs – spot on”

W Limited – S M – Chief Test Engineer says “your cylinders just run and run and we have never had any problems with them. They have been good for 20 million cycles or more”

G Limited – M T – Buyer says “never any issues to report with regards to service or performance …….. your service has been very good and I appreciate the level of service you give us”

A Limited – D W – Buyer says “we have no issues with Helipebs. Your quality is tip top. We carry out vendor ratings and Helipebs is out of the zone where we have to worry about like some other suppliers ……. We haven’t had to discuss anything with you”

P Limited – G O says “we have nothing but praise for you and have no problems with product, service or back up that Helipebs provides”

A Limited – K S – Vice President says “I am impressed with what you can offer from your brochure. We are always looking for good quality suppliers and I will inform our HPU section of what you can offer and will ensure that you get the opportunity to quote”

D Limited – N R – Director says “recent enquiry was given to A** and they were far too expensive. We were unaware that you also did hydraulics and will definitely let you quote in the future”

C Limited – K B says “we tend to repair these and not too often as they are probably too good and last too long”

P Limited – S R – Buyer says “price and delivery were the key consideration by our customer and they were most happy with your offer and will gladly give you the opportunity to quote for any future requirements”

N Limited – I J – Senior Buyer says “we have had little support from P***** in recent months and would be happy for you to quote on future requirements”

P Limited – D G – Maintenance says “thanks for the quick turnaround on the repair. We hope it was just a one off as it cost us a lot of downtime”

I Limited – S D – QA Manager says “Helipebs have been very helpful in providing documentation enabling us to complete before the end of the year”

D Limited – E M – Tooling Engineer says “we don’t use many cylinders but when we do, it would always be Helipebs as they look the part and have never let us down”

P Limited – S W – Works Engineer says “your RIT’s (Rotary Index Tables) are superb, very accurate and sturdy. We have put batches of 100,000 cycles through them with no problems, they haven’t missed a beat”

W Limited – M J – Senior Buyer says “we welcome the support you gave to both T Hydraulics and P Engineering with regards to your valves and we want you to provide prices for further valves. H******* were kicked out the door because of their bad service, something we don’t expect from our suppliers”

 

October 2009

 

J Limited – M A – Senior Design Engineer says “we are more than happy to give yourselves the opportunity to quote on all future orders. We currently use A** * * and no longer have any loyalty to them”

P Limited – J A says “M********* Limited recommended you as a quality cylinder manufacturer, Something I agreed with during my time with W****** Limited. We do not want cheap and useless cylinders. We want something that will last”

P Limited – R W – Storeman/Buyer says “we have no problems with Helipebs products. They always come in when you say they will”

B Limited – E D – Chief Engineer says “the overall quality of your cylinders you have supplied was superb”

T Limited – M J says “please pass on our thanks to Martin in your sales office for the quick and efficient service on our first order”

M Limited – C O – Buyer says “thank you for the time and effort put into the investigation. I am extremely happy that Glen came over straight away and sorted it out. We only deal with good quality and honest suppliers and that’s why we come to you”

P Limited – D W – Designer says “we do not have any issues with Helipebs. The product just performs day in and day out”

H Limited – H R says “Helipebs are our preferred supplier and we see no reason for that to change”

P Limited – G E says “ we don’t have a lot of cylinders but we always use yours. It’s called fit and forget”

T Limited – K E – Design says “the price was good and I’m passing the details through to be held for the next project”

A Limited – J P – Test Engineer says “how easy it is to deal with all Helipebs personnel”

R Limited – B C – Director says “we would be open to push your products into our main market when the opportunity arises for either your cylinders or valves”

C Limited – T S says “thank you Helipebs for such a quick turn around on the cylinder repair. Hopefully your advice also in the fitting of Viton seals will save us having the problem again”

C Limited – H T – Buyer says “we have not had any quality or delivery issues this year to date. Helipebs is the least of our worries”

J Limited – J E says “when I was at H Limited to put your cylinders up to some tough challenges which they certainly coped with”

 

September 2009

 

B Limited – F J – Senior Buyer says “there is nothing overdue from you. As always everything was received on time”

Q Limited – A E – Sales says “customer service was fantastic ……… it was smashing”

B Limited – J B – Director says “we’ve highly recommended you to a few of our customers who have requirements for hydraulic cylinders”

C Limited – J C – Senior Buyer says “I would like to give some more of your brochures to my colleagues ……… we will definitely give you the opportunity to provide your quotation”

D Limited – L S – R & D Engineer says “your company comes highly recommended by some of our UK Divisions …….. we are looking for a company that can supply world class cylinders on a worldwide scale”

B Limited – J C - Buyer says “I will definitely be giving you the chance to quote for future work”

S Limited – K M – Works Engineer says “we have not had one minute of problems since we replaced the roundline cylinder supplied by Vantage with Helipebs”

G Limited – R P – Design says “we will only ever use Helipebs whenever we need a cylinder”

P Limited – S W – Senior Engineer says “I’m prepared to recommend you to one of our major customers for your valve range”

O Limited – B S – Engineer says “I just wanted to thank you for your prompt response and help in getting our project up and running again. I really appreciate the effort you made to get up here despite your heavy workload”

M Limited – K G – Engineer says “we wouldn’t mind sending these back to you for refurbishment ……… we know you would do a good job”

B Limited – R T – Director says “we have an HPU that we need and are more than happy for you to quote on the basis of the work you have done for us so far”

I Limited – D B – M D says ”Helipebs is a quality supplier who has helped us through difficult times with people like your Mark White being especially professional”

 

August 2009

 

J Limited – S L – Project Manager says “we have no problems with Helipebs, your prices are good and the cylinders are probably the best I have ever used”

J Limited – A D – Buyer says “we are always happy with your service whenever we have dealt with you”

B Limited – S C – Branch Manager says “we are happy to continue to use you because the service we received was magnificent and the products are working okay so our customer is happy”

B Limited – 3 separate calls all to say “many thanks for the way you turned around the 4pcs hydraulic cylinders”

A Limited – A W – Design says “I’m more than happy to use you and will not hesitate to put your name forward again”

M Limited - A O – Design says “whilst we have not had a call for cylinders for some time, when we do, we will go nowhere else”

A Limited – J R says “it’s a pleasure to do business with your company. Both us and our customer are pleased with the level of service and quality of the work carried out by Helipebs”

M Limited – P F says “whenever we have a free hand, we always use Helipebs”

J Limited – R D – Design says “we are singing the praises of the help your Graham gives us”

E Limited – R F says “I know what to do and when I get an enquiry. If I get the order so will you”

T Limited – I W says “we never have a problem with Helipebs”

S Limited – P B – Senior Buyer says “when we secure the first order for the new equipment we will definitely give you the opportunity to quote”

B Limited - S C – Branch Manager says “I was impressed with the urgency put into the job by Helipebs personnel”

F Limited - S A – Senior Buyer says “we find your answers to our questions along with your experience in subsea very impressive. Our planned visit to you shows our serious commitment to order from you”

C Limited – P H says “after reviewing your ‘specials’ and ‘large bore’ brochures, I am very impressed with what you can do”

C Limited – I H says “we have nothing immediate but when we do have anything we automatically would come to you”

P Limited – P R – Director says “we would never go anywhere else for cylinders”

T Limited – T H says “we’re still working on the prototype tools but you will be the first people we come to when we need cylinders”

P Limited – D G – Design Engineer says “we never have a problem with your cylinders, it’s as simple as that. I don’t know of anyone who asks for P***** to be fitted these days”

B Limited – B – Salesman says “we prefer to buy from a quality company such as you, especially when we get a free hand”

J Limited – R J – Owner says “I am very satisfied with your service, there is no need to visit”

N Limited – B H – Engineering Manager says “we find it hard to get good companies who have the experience within this field and who can provide good quality cylinders. You appear to meet our requirements”

 

July 2009

 

C Limited – C S – Engineer says “I’m impressed with your literature and you are local”

G Limited – G A – Owner says “we used you because you had the best product for the job ………….. when we need that type of product again we will be straight on to you”

A Limited – M P – Engineer says “Graham, please pass on our thanks to your team for the recent repairs”

J Limited – R D – Engineer says “I can’t sing the praises of Graham (Roberts) high enough for the help he gave us”

G Limited – P D – Engineering says “once we are given the go ahead we will be back to you for the replacement cylinder”

D Limited – M M – Storeman says “we will give you any opportunity for your products here ……….. appreciate the after sales visits and support you give us”

D Limited – J C – Engineering Manager says “your product is of a very high quality and we have no hesitation in offering you the opportunity to quote”

C Limited – J C says “the seals you provided were put in 9 months ago and when you think we were having to change seals every 4 weeks before then, it speaks for itself. The cost savings have been tremendous”

B Limited – J – Sales Engineer says “our customers expect us to find quality suppliers and your company sounds like one that we should be using”

S Limited – S S – Engineer says “you are obviously a quality supplier and know what you are doing”

T Limited – M C – Works Director says “we prefer your cylinders to anyone else’s”

S Limited – N S – Toolroom Manager says “we do not want to fit anything other than Helipebs as they have proven high quality product over many years”

M Limited – R M - Production Engineer says “I wish we could have Helipebs cylinders on all our tools as we have never had a problem with them. Our toolmakers fit them so they must know they are the best”

D Limited – N R – Director says “I am very pleased that you can offer special cylinders which are non standard and therefore help us to meet our customers requirements”

E Limited – A W – Sales Manager says “I was more than happy with the speed of your quotation. The price and delivery was good and the customer placed an order a couple of days later”

T Limited – T P – Toolroom Manager says “we won’t fit anyone else’s cylinders other than Helipebs”

F Limited – P C – Buyer says “Helipebs are regarded as a first class company and supplier”

H Limited – D O – Director says “Helipebs are able to supply quicker than our main supplier P*****. If you can continue to do so and remain competitive you will get the business”

I Limited – C B says “service and quality has been very good”

P Limited – R W – says “we have no problems with Helipebs quality or product”

P Limited – D W says “we have no reason to consider changing suppliers. You have a proven track record that your product is best for the job”

R Limited – I H says “when we buy cylinders we always like to buy quality like yours”

S Limited – C says “we will only fit quality product like yours as it’s not worth fitting rubbish as it only comes back to bite you”

 

June 2009

 

B Limited – J K – Managing Director says “never go anywhere else for unscrewing tool cylinders”

G Limited – G F – Managing Director says “you must make them too good”

A Limited – K F says “you are one of the companies we never have problems with”

E Limited – P B – Director says “whenever we get a free hand we use Helipebs”

P Limited – R P – Managing Director says “we do not go anywhere else for cylinders when required”

F Limited – D J – Toolroom Manager says “I have no problems using you ……….. always very helpful with good back up”

B Limited – G S - Buyer says “to date all deliveries have been on time and there have been no issues with the quality of the goods”

A Limited – R E – Engineering Manager says “we appreciate your efforts in pursuing this potential and we apologise for the delay in gaining the answers”

A Limited – M J – Project Engineer says “many thanks for your help yesterday. It was a stressful day with six suppliers standing behind me and asking why the rig was not working”

M Limited – S M – Owner says “Helipebs are the preferred choice”

E Limited – G E – Director says “we prefer to use British companies like yours who can make a quality product that will last”

H Limited – A R – Sales says “all orders are received on time and the price is always good ………… very happy with your service”

C Limited – C M – Engineer says “we will definitely be offering Helipebs the chance to quote for any cylinders that come across my desk. It has also been highly suggested to me by N B that we should be including you in the future”

H Limited – A C – Senior Buyer says “we are keen to progress this potential with you and commence training sessions with Helipebs”

 

May 2009

 

H Limited – C B – Toolroom Manager says “I always specify your cylinders”

N Limited – M B – Manager says “we have no problems replacing P***** cylinders with Helipebs”

N Limited – D G – Purchasing Manager says “it is reflected in the quality of your cylinders that price becomes less of an issue”

G Limited – P K – Goods Inwards Supervisor says “we appreciate the efforts we have made and appreciates our help on the S**** project. Thanks to all involved”

I Limited – G S - Manager says “your experience in cylinder manufacture and expertise will bow you in favour and this will be reflected in my report to the Board”

E Limited – C R – Buyer says “the service is very good from Helipebs and the quality of the product is good ……. We will continue to buy from you”

C Limited – S M – Tooling Manager says “we always use your cylinders as we find them the best. If we get the business, then so will you”

B Limited – J B says “Helipebs are far better quality than A**** and P***** cylinders we have on site. If I had my way, I’d change them all to Helipebs”

F Limited – M J says “I know your company from a previous employer and you always supply a quality product”

J Limited – N W – Toolroom Manager says “I’m very happy with the service I get from your Graham Roberts”

S Limited – J M – Technical Support Specialist says “we currently have poor quality of cylinders from our existing supplier and I would welcome an experienced supplier such as yourselves with your knowledge of offshore applications to offer a quotation. I will forward to you our technical details for the cylinders”

T Limited – K S – Manager says “I appreciated the call to say that my 30 valves were running late. I like your honesty and the fact you are doing everything possible to correct the issue”

P Limited – R A – Owner says “we welcome the support offered on your products and will give you the opportunity to quote”

E Limited – P B – Director says “whenever we have a free hand we always use Helipebs”

C Limited – C M – Director says “very pleased with the latest order. I will give you first option to quote for any future requirements”

P Limited – C S – Stores says “we are very happy with the quick and efficient response by Helipebs to our problem ……. We praise you for the speed in which you were able to despatch the valves to us”

 

April 2009

 

W Limited – J H – Toolroom says “I have always had excellent service from Helipebs, especially the internal sales people …………. a quality product that I would use to replace all our cylinders given the chance”

B Limited – C A – Engineer says “Helipebs product is very good and lasts well as the environment they work in is quite aggressive. We never seem to have any problems with them whereas other suppliers product always seem to leak”

A Limited – G M – Technical Manager says “we are always looking for good quality suppliers. We will give you the opportunity to quote as you appear to meet our needs”

P Limited – D W – Sales Manager says “we have no issues with the service or product we have received from Helipebs in the past. Always on time”

A Limited – J P – Test Engineer says “I was most impressed with the fact there was no cross piston leakage when both ends were tested at 4,500 psi. I at least expected to see something. I am also very appreciative of all the time that your personnel have spent with me”

A Limited – M D – Buyer says “we never have any problems and will continue to use you”

B Limited – C R – Designer says “the cylinder is working well on the tool, I am very pleased with the service”

D Limited – C S – Works Manager says “we never have problems with cylinders supplied by Helipebs”

M Limited – M G – Design says “never specifies anyone else when I’m given a free hand”

T Limited – T D – Works Manager says “I’m over the moon with them”

A Limited – D W – Buyer says “we will use Helipebs because we know the job will be done right and on time”

A Limited – S H – Managing Director says “I always got the friendly service from your Glasgow based representative. You make a very fine quality cylinder which are well built”

W Limited – J H – Engineer says “a superb quality of product, especially the rotary index table. The service is quick and efficient by your sales people. Some of the tables have done up to 100 million cycles with just an occasional seal change”

 

March 2009

 

H Limited -Y L – Engineer says “A** ****** ********** are not supplying us with the standard of cylinder we would expect from such a manufacturer. We are not happy that they cannot supply flushing certificates to reflect that they have flushed to the required standards. I have questioned several areas of their design and indicated potential leak points from the design aspect”

R Limited – G N says “we’ve never had a problem with the service or product supplied by Helipebs. I wish more product was being made in this country”

M Limited – C O – Buyer says “many thanks to all who supported this project”

J Limited – N W says “the service we have received from your Graham Roberts has been wonderfully professional and proper”

D Limited – N T – Partner says “we are very pleased with the service and product received from Helipebs. You were one of only a few that bothered to respond ……. the lead time and price was just right”

I Limited – T M – Director says “our customers demand the best …….we are pleased with what you have supplied us”

H Limited -Y L – Engineer says “we are currently looking for a good quality cylinder supplier and I have highly recommended you to my bosses for consideration I know you can do all that A** struggle with”

W Limited – J P – Maintenance says “very pleased with your service”

G Limited – M T – Buyer says “the service we receive from your sales office, and in particular Mark Confaloni, is excellent. We always get a very quick response to any of our questions asked. We praise the service very highly and have absolutely no issues with Helipebs who always appear proactive in your approach to our requirements”

P Limited – S W says “the tables are superb. We will be buying at least one more”

B Limited – M C – Engineer says “the gag you supplied was as good quality as those previously supplied parts ………. it’s what we have come to expect from Helipebs these days”

B Limited – P K says “we are looking to receiving the latest product which I am sure will be up to your usual high standards”

S Limited – G W – Senior Buyer says “high quality and the prices are good and the deliveries are always excellent which is above what we expect from a supplier …………. this high quality of service reflects well upon your company”

H Limited – W S – Manager says “we are very happy with the quality and deliveries of the valves you supply. It enables us to supply the needs of our customers”

T Limited – D T – Tool Designer says “it’s good to know that we can call on someone that can tell us what we want”

D Limited – B M says “the problem with Allenair cylinders is that they are too good. We very, very rarely get problems with them, they are just so good. Some of the cylinders we have here are older than me, probably 30 or 40 years old”

G Limited – M G – Buyer says “we will not use S********* and I have strongly recommended we use only Helipebs cylinders ……. Helipebs are the company who you place an order with and then forget them because you know they will deliver as requested and to the standard requested. They are that type of very good supplier to us”

V Limited – O – Manager says “it is impressive that Helipebs are a global supplier to us on a worldwide stage and furthermore that you have such a good strong working relationship built up over many years. This does your company great credit and I’m impressed with that”

B Limited – K B – Engineer says “we will be calling on you as soon as we know exactly what we want and we know that it will be first class as usual”

 

February 2009

 

P Limited – J M – Engineer says “we always get good service from Helipebs. Prompt service and on time deliveries”

J Limited – N W – Toolroom Manager says “we’ve been dealt with by Graham Roberts wonderfully, professionally and proper”

T Limited – M C – Works Manager says “we are very pleased with the returned E**** cylinder and my customer says it looks like new”

C Limited – J C – Works Engineer says “I am very pleased with the modifications that you made to the cylinders by fitting viton seals. We were changing seals every 4 weeks, but these new ones have lasted for 5 months with considerable saving to both downtime and spares costs”

F Limited – P F – Managing Director says “I have told I******** that there are other cylinder manufacturers out there but they will not get the same expertise, quality or service that Helipebs provides”

M Limited – B G – Consultant says “I realised, after looking at your website, that you were the company to work with and didn’t look elsewhere”

A Limited – A E – Works Manager says “we never have an issue with your cylinders, they look the part and the service is excellent. We will use you wherever possible”

P Limited – J W – Toolroom Manager says “whenever we need cylinders, we think of Helipebs”

 

January 2009

 

L Limited – A H – Project Manager says “the testing is ongoing for our unit and your cylinders are performing well”

L Limited – G A – Senior Design Engineer says “since our working relationship began last year, you have given us the service we would expect from a company with a reputation like you have within the market”

B Limited – F J – Senior Buyer says” Norman in your sales office will often confirm that the goods can be supplied earlier if required and at times this suits us greatly. The quality of goods you supply and the service are equally good …….. in all I’m pleased with Helipebs”

E Limited – R K – Engineering Specialist says “your product is good and has been in place since the summer. We look forward to working with you again”

M Limited – G M – Maintenance Manager says “we are very pleased with the service and the cylinders from Helipebs so far and plan to have other tools fitted in due course”

I Limited – D J – Works Manager says “we have never had a problem with Helipebs cylinders or service and would always fit them whenever possible”

G Limited – L C – Development Engineer says “please pass on my thanks to your assembly team for the swift turnaround of our loading actuator”

G Limited – J O – Maintenance Engineer says “ we have nothing but problems with our existing M***** cylinders leaking and not withdrawing smoothly. The Helipebs one we have has never caused us a problem and we are considering changing out all the M***** units to Helipebs. The service we’ve had from you is second to none ……… very impressive”

B Limited – R R – Design Engineer says “these models have been extremely helpful in checking for potential clashes with the rest of the structure. They are the best we have ever received from any supplier”

 

December 2008

 

A Limited – W H says “Helipebs always supply us with high quality cylinders”

G Limited – G – Materials Management says “Helipebs are a great supplier and has been in our top 3 suppliers, from 15,500 worldwide, for the last 4 years running ………. your standards are reflected in the quality of your products and services”

S Limited – A S says “a good supplier with a quality reputation. We always come to you for our valves”

K Limited – J P – Director says “we never have a problem with Helipebs”

M Limited – M G – Product Manager says “we come to you because of the relationship between our two companies”

I Limited – B S – Design Manager says “quality, quality, quality”

H Limited – M S – Owner says “you have the best product on the market”

G Limited – J O says “we have a cylinder here over 10 years old and not had a problem with it. We are very impressed”

N Limited – D G – Senior Buyer says “we look forward to 2009 as Helipebs are one of our suppliers which we have no issues with, goods are ordered and always delivered on time”

S Limited – A J – Design Engineer says “the service from Helipebs has always been excellent. The product speaks for itself – high quality”

A Limited – T R – Design Manager says “all new tools are specified with Helipebs cylinders on them”

H Limited – T W says “we know you are the best”

C Limited – I W – Buyer says “yours are good valves and I will push our engineers to use them wherever possible”

R Limited – A F says “we always come to you”

M Limited – J L says “the way you performed last time we will certainly send you the enquiry”

B Limited – M Y – Toolroom Manager says “I am happy to pass your name to our other factory”

P Limited – N S – Technical Director says “you have given us good service in the past and I see no reason why we wouldn’t use you again”

P Limited – J L – Buyer says “we wouldn’t go anywhere else for our cylinders”

D Limited – D W says ”we regard you as the experts”

U of S – S S – Engineer says “we were very surprised as to how reasonable your prices are compared to E**** and your lead time is also shorter than theirs”

E Inc – D H – Buyer says “the service given to us by your Norman Douse in the sales department was excellent. He handled the whole process, please pass on my thanks”

P Limited – D G – Design Manager says “Helipebs is always a good quality product which is why our largest customer always insists on your cylinders”

P Limited – D G says “never a problem with Helipebs, the orders go out and the cylinders turn up on time and correct, that’s all we can ask”

B Limited – K B – Engineer says “you’re better, quicker and more cost effective”

C Limited – H T – Buyer says “we are concentrating our efforts on suppliers who are poor performing and Helipebs are not one of them”

T Limited – B S – Design Manager says “never have issues with Helipebs products, it’s fit and forget”

G Limited – M G – Buyer says “a great supplier. Keep going forward and thank you for your valuable and continued support during 2008”

 

November 2008

 

T Limited – R P – Project Engineer says “we owe everyone at Helipebs an enormous thank you for the impossible task, completed within a very short timescale. Please extend our sincere thanks to everyone who contributed to the return of the inner tooling today. We owe you all a debt of gratitude”

W Limited – G C – says “just look at the number of strokes your cylinders have done, 200 million plus cycles with just seal changes …….. you couldn’t get much better than that”

A Limited – D B – says “we don’t rate P***** very highly, their price is somewhat higher compared to yours and their delivery was far off the mark and not what we expected ……… whereas Helipebs was recommended by one of our customers”

C Limited – N B – Engineer says “historically, S********* deliveries have been very poor but we have no fear in using Helipebs products ……….. from my days at A Limited, I recall your deliveries were always very good”

B Limited – J A – Sales Department says “great service from Helipebs”

S Limited – D C says “ your products perform well and are high quality …….. we are extremely pleased with your service”

A Limited – W H – Buyer says “we hold your cylinders with high regards, they are of good quality and we have no problems with them …… we are always sure of getting good products from you and we will endeavour to give you more business where possible”

R Limited – M R – Engineer says “I’ve been informed that you are a good quality company for cylinders”

W Limited – N L – Engineer says “the service we get from Helipebs is very good and the S****** products seems to be even better when it comes back from refurbishment”

B Limited – R R – Engineer says “Helipebs have been very professional and helpful in bringing this project to the situation that it is”

E Limited – K C – says “we get nothing but great service, on time delivery and a quality product out of Helipebs”

K Limited – N D – Tooling Engineer says “we never have problems with you”

F Limited – A P – Buyer says “we would welcome an extension to our agreement …….. we are more than happy with the deal we get from you”

C Limited – P E – Test Engineer says “the finish on the super finish rods look great”

C Limited – P E – Test Engineer says “Graham Roberts in your sales office looks after me well”

A Limited – A D says “we are looking for a company who can both deliver a quality product and can handle the potential quantities involved ……… due to your experience, we are happy to consider you”

 

October 2008

 

B Limited – G S – Sales says “no issues at all, we are quite happy with the service we get from Helipebs”

C Limited – T P says “we had very poor service from H****** Hydraulics but feel that you could well fit the bill”

G Limited, – M G – Buyer says “I will forward as much work as possible to you as I have no time for S*********”

N Limited – D G – Senior Buyer says ”I will highly recommend you to all the mechanical engineers here and the ones who use S********* for refurbishment”

B plc – M C – Hydraulics Engineer says “we think very highly of Helipebs and all of the product and services you have supplied so far. Some of our suppliers have caused us great issues over the past few months as you well know (S******). We do not put you in that league”

B Limited – R T – Engineering Director says “the work you did for us on the hydraulic unit was superb. Our customer in Singapore is well pleased and all is working well. We will be giving you more work on the strength of that”

P Limited – J R – Service Manager says “we have never had a problem with your cylinders ……. as far as I’m concerned they are a quality cylinder and a quality service”

T Limited – R P – Project Manager says “everyone at Helipebs is so helpful. When we ask for work to be carried out you jump on it without fuss. We are grateful for all the hard work and expertise that all those at Helipebs have shown”

I Limited – D J – Engineering Manager says “the service and product quality we get from Helipebs is always first class and there are never any complaints. It’s a real pleasure to deal with you as a company”

M Limited – M W - Design Engineer says “we always fit your cylinders when we can as they are the best for the job and don’t cause any problems”

H Limited – G B – Sales says “your products have always been good and the service excellent”

P Limited – C G – Director says “we have no problems with Helipebs ….. the sales staff always get things done quickly and efficiently which is all you can ask for. You would get more business if our customers would allow us to fit who we wanted to”

 

September 2008

 

A Limited – R S – Senior Storeman says “we have a lot of problems with the new P***** structure. We now have various reps from them coming in rather than just one. P*****’s aftercare is poor and they don’t consider small businesses these days regardless on how much you spend with them. We need to source the equivalent units on a much shorter lead time”

G Limited – M G – Buyer says “I’ve kicked S******** out and will never change from Helipebs. It’s a pleasure to work with such a professional company”

N Limited – I J – says “we are very happy with the service we get from Helipebs. There are no issues supplying Helipebs and you are competitive and deliveries are always spot on”

C Limited – R M – Engineer says “you are a good quality supplier and there are no issues with quality”

L Limited – G A – Senior Design Engineer says ”we were impressed with the overall progress on recent orders, especially with our high demanding schedules”

A Limited – D E says “I cannot praise the service we get from the Helipebs sales office enough, especially Graham Roberts. He asks the right questions and gets the quotes out in double quick time, that’s all we can ask”

B Limited – P K – Senior Test Manager says “I was well impressed with your standards and quality”

E Limited – C C – Partner says “I’ve had your salesman in here a couple of times, he’s a good bloke ….. he wants our business and to look after it. I very much like that”

M Limited – C B – says “we advised W****** to use a quality supplier like Helipebs but they would not listen. When they used a rubbish company like B******* look what happened? The cylinders lasted only a month and got trashed ……… when will they learn!”

N Limited – D R – says “we try and only get involved with quality suppliers, it’s cost effective in the long run”

H Limited – T J – Manager says “what a shower those people from P***** are. They don’t supply when they say they will …….. they don’t get back to you ……….. their lead times are in the next galaxy. We only deal with quality companies and you sound like one”

T Limited – J W – says “our customer speaks very highly of Helipebs and the level of service he has received from you. He is very keen to work with a company such as you with a good reputation”

M Limited – S M – says “we are very happy with your response to our design request for the amendment. You were very accommodating in getting the cylinder modified for us. I was impressed with the speed and overall customer service which you put into this as our error could have put the project back by some considerable amount of time”

L Limited – P S – Engineer says “we are pleased to be dealing with such a company with strong presence within the market place. We are also pleased with the professionalism and response from your design team …….. you are a real pleasure to deal with and we look forward to future joint development between Helipebs and ourselves”

August 2007

 

M Limited – D W – Designer says ”It’s the usual Helipebs high quality …. The service is second to none”

B Limited – J W – Engineering Manager says “your needle valves are known throughout the industry as the ones to use ….. you fit and forget”

H Limited – M S – Director says “we ask you, you provide it and that’s it. We haven’t had a problem in 20 years ……. we give the enquiry to Graham and he always comes back quickly”

B Limited – M C – Engineer says “the product supplied so far has been perfect ….. very high quality, even individually packed, which we did not expect …… if the rest of your products are like this, then we will be well pleased”

B S Limited – K B – Engineer says “very impressed with the finished quality. We are also happy with the complete transaction from initial enquiry through to invoicing”

H Limited – B L – Buyer says “we know your product and the service is excellent”

H Limited – D F – Manager says “we will give you every opportunity”

D Limited – B M – Engineer says “if your Bonesi product is anything like your Allenair for quality and service, then we will seriously look at it”

G Limited – K M – Buyer says “everything is okay with quality and supply. You have just received the latest supplier rating and that speaks for itself”

W Limited – G W – Managing Director says “we were most impressed with the 2 week delivery and the quality of the cylinders”

E Limited – I M – Engineer says “we have to look for quality manufacturers and we will be looking at Helipebs”

R Limited – B D – Engineer says “we know all about P***** and their lead times and service and some of the local hydraulic companies are also rubbish. When the next job comes in, we will definitely be considering you”

M Limited – S M – Engineer says “your sales were very helpful …… we will be looking to give you more enquiries”

V Limited – M G – Buyer says “there is a lot coming through in the very near future which will come to you as we have stopped any purchase of S********* products”

D Limited – N R – Director says “they (our customer) and we recognise that the quality is there …. we prefer quality products like yours as it saves time in the future”

July 2007

 

E Limited – C C – Owner says “I am looking for a good supplier ………….. P***** are hopeless, lead time are way out and prices not that competitive. S**, well their product leaks before we can use it. We want a reliable service, things look promising”

S S Limited – A – Administrator says “everything was perfect ……… excellent”

P Limited – P R – Designer says “I cannot remember the last time we brought a cylinder from anyone else but Helipebs”

G Limited – G B – Commodity Manager says “pass on our thanks to all for reaching a consistently high level of deliveries and quality. We look forward to working with you in the future”

B E Limited – P H – Buyer says “we only deal with worthwhile quality companies, we’ve been around too long to know you cannot penny pinch in this business”

E & C Limited – C C says “we will not use the bunch of no goods at P*****, they’re a waste of space. If your price is right, you should get the business”

J Limited – D T – Technical Manager says “you did a great job on the original one and it works well”

J Limited – J C says “I can’t ever see us moving from Helipebs. The service is first rate and the team down there with Graham and Norman is great to deal with”

A Limited – Maintenance Manager says “we never go anywhere else for cylinders”

C Limited – B D – Design Engineer says “certainly very pleased with your help on this one”

June2007

 

B S Limited – D W – Estimator says “we will not be going anywhere else for the valves …….. a more than satisfactory standard”
E Limited – M M – Procurement Manager says ”I know of you whilst I worked for ****** and know you are a quality company. I want to bring in companies like yours”

M Limited – R M says “the system is working well and it hasn’t missed a beat”

N Limited – D G – Buyer says “very pleased with the service we get from Helipebs which is more than I can say about S*********. They promise 4-5 weeks and many weeks later, we are still waiting. When you make a promise, you keep it”

S A Limited – D C says “ I know you can supply far more and I will be coming to you again”

N Limited – H J says “even through we are a ****** distributor we will not use them for cylinders, they take too long, we cannot get answers from them there lead times are way out and they don’t know what they are talking about ,,,,,,,,,,, so we prefer to come to you”

S M Limited – N M – Buyer says “I have just placed an order with you yesterday for your valves because I know we find them the best”

C Limited – A M says “we know you supply quality valves and if your cylinders are as good we will offer you the opportunity to supply them as well”

AB Partners – N R says “we can see you have the experience of working with many industries and have the expertise to assist on a wide range of issues, so we are prepared to get you involved in the future”

A Limited – W says ”we always get a good service from Helipebs …… we would like to put more business your way”

W Limited – J O – Manager says “we know all about B******* Hydraulics and won’t be going down that route. Their quality is not there and the service is missing. It looks as if you have the range to cover most of what we would want”

P Limited – J M – says “good service from Helipebs and we always get a response quickly. The units arrive quickly and we are able to keep production running smoothly”

M Limited – M B – Director says “most appreciative of all the help Jolian has given with the catalogues”

W Limited – I W says” I appreciate the work put in on the quote you did for us and I’m impressed with the quick delivery you were able to offer”

May 2007

 

I M – RM – Project Manager says “Helipebs have put in a great deal of work ………. good work done by Ivan Knapp and his colleagues …… Ivan is a great ambassador for your company and an excellent engineer”

S Limited – J R – Sales Manager says “appreciate the speed that you turned around the cylinder for us”

A Limited – S C says “you have always been open and straight, we talk the same language”

A Limited – M E says “what a good product. People have even commented on how good they look. I even phoned up your sales people to congratulate them on what they sent”

A P Limited – A R says “we are looking for a quality company like yours to carry out specialist quality machining ….. we are sick and tired of being let down by others …… the work you have done for us over the past five years has been first class”

S H Limited – C B – Owner says “ we are impressed with the quality of the cylinder you recently supplied to us”

F Limited – P F – M D says “we have been asked to recommend a company to do the cylinders on this major project and I have no hesitation in putting Helipebs name forward, I have every confidence in you”

V Limited – R M – Project Manager says “I would like to thank Dave Morse for all the work he has done on this project ……. he always keeps us informed as to what is going on”

J Limited – says “your cylinders are a dam sight better than those supplied by that shower at ********* Hydraulics. They don’t have a clue what they’re doing”

P Limited says “your cylinders are obviously good quality and we have never had a problem with them. We will use you again as and when required”

J Limited – D H – Designer says “after the performance of the last lot of Bonesi cylinders, we will never go anywhere else”

P Limited – P E says “one of our customers thought that your prices were high, but we told him that he was buying a quality cylinder and as the application of the machine is important, he is happy to use you”

H Limited – A H – Director says “I have been very impressed with the performance on the recent order ……. Norman in your sales office was excellent and helped me with the wiring of the SG switch”

C Limited – J N says “I passed your name onto Henley Precision and would do so again to anyone, especially after your performance for them"

 

April 2007

 

C M Limited– A W – Engineer says “the product we have been supplied by Helipebs there has been no problems and the service has been excellent”

M Limited – R M – Engineer says “the system is now working perfectly – excellent. There are other systems we want to talk to you about soon”

G Limited – G B – says “may I take this opportunity to thank you for all of your efforts to date, and look forward to a continuing long-term relationship between us and Helipebs”

E Limited – K C – Buyer says “the quote was quickly and efficiently supplied and we have now placed the order”

I Limited – E N says “we have no problem with the service or product we get from Helipebs”

L B Limited – M S – Works Engineer says “……. very pleased with Helipebs cylinders and the quality speaks for itself. We will use you wherever possible”

P Limited – J M – Engineer says “very good service from Helipebs ………. very helpful when we have phoned, both Graham and Norman have been excellent in supplying the information required”

R Limited – R C – Owner says “very pleased with the service from Helipebs”

E Limited – N H – Designer/Buyer says “I find you very easy to deal with and it’s a pity I can’t give you more orders”

P Limited – C D – Purchasing says “we never go anywhere else, if we get the order, then so do you”

P Limited – J L – Buyer says “I have checked with our drawing office and confirm we never have any problems with Helipebs”

P H Limited – D W – M.D. says “I cannot fault your service”

J Limited – J C – Toolroom Manager says “I just ask your Mr Roberts, he knows everything”

C Limited – S W – Toolroom Manager says “your cylinders are just too good ……. very happy to use you and specify them again next time”

A Limited – M E says “various personnel have commented on how good your cylinders look ……. And they were delivered on time”

V Limited – M G – Buyer says “your quotes have been received in good time and the orders will be processed. Your main competitor in here will not be supplying cylinders to us after their appalling service and delivery”

D Limited – D W – Purchasing says “prompt service from you guys in the office – very impressive. We only buy quality product from quality companies and you obviously fall into that range”

H H Limited – W S – Location Manager says “it’s delivered on time and the service is good”

N Limited – D G says “quick service from the internal sales ……. clear information ……. if I can sort, you’ll get the order”

S Limited – D B says “we always get excellent, prompt and accurate service from you with the stainless steel valves”

G Limited – C K – Materials Management says “your performance both on quality and delivery is very good unlike some other companies we deal with”

D Limited – S P says “to be honest we never have problems with Helipebs and we never go anywhere else”

U Limited – P E says “Norman had sent through a quote for cylinder spares and had taken the time to explain the numbering system to me. I’m most appreciative”

 

March 2007

 

V Limited – G B – Materials Management says “we congratulate Helipebs on their continuing excellent quality ….. and delivery performance with a 100% record on both”

N Limited – D G – Supervisor says “we’ve no problems with any of your cylinders we’ve got”

MG Limited – M R – Owner says “this is the first time I have dealt with you and I’m impressed with the service and help that I’ve been given …… I will certainly be coming back to use you again”

E Limited – J S – Engineer says “we prefer to use companies like yours who have the necessary experience in the industries we work in. We have lots of companies coming to us that promise the earth and either don’t deliver or come up to scratch technically. You have an impressive pedigree and some of the companies you deal with, stand you in good stead”

E Limited – M P – Engineer says “we don’t have a problem with Helipebs and your service is always spot on”

I Limited – I C – Design Engineer says “whilst we do not use R……, for most of our cylinders, we do use quality companies like Helipebs who we know of old. You supply a quality product and we would use you if the price and lead times were right”

H O Limited – D F – Sales says “I know Helipebs of old and know you supply a decent product and provide a good service ….. we will use you wherever we can …… we have used C……. S…… in W……… in the past but they are very poor as far as their quality is concerned”

A Limited – I P says “I cannot fault your response or lead times. I’m sorry I couldn’t give you the order as I lost the job myself”

W T Limited – S P says “yes there is a God” referring to Helipebs fast response to go in and see him as he was getting grief from his customer.

S Limited – K O – Chief Engineer says “there is a place for cheap and cheerful in our marketplace ……. we will use you if price, delivery and service is right ……. you are up against P….. and H…..”

E Limited – F E – Managing Director says “we will always use Helipebs product as they are quality and the service is good …… we know what we get, it’s fit and forget”

B Limited – M C – Hydraulics Engineer says “we would rather let a quality company like you provide these parts and do a finished job as we are not set up to do it ………. we would rather use a British company”

C Limited – M P – Commodity Manager says “ we value Helipebs as a supplier of long standing”

S (Export) says “you are a quality supplier without reservation …. Congratulations you are a class A supplier”

D Limited – D W – Technical Manager says “we have previously used both P….. and R…… but came to you because of your past performance …….. you are a tip-top supplier”

C Limited – A R – Mechanical Engineer says “P….. H……., what a shower – we have to use them sometimes but wouldn’t out of choice …….. their lead times are rubbish, their product is rubbish and they are rubbish to deal with. At least you are able to turn things around quickly”

M Limited – R S / B J says “we are upset that the project has been shelved ….. we are impressed with your design and will use you whenever we can”

S Limited – D W – Director says “there is no use in making cylinders ourselves when we can get them from you for the same price”

H Limited – A H – Managing Director says “I am definitely impressed that you pulled out all the stops ….. Norman was fantastic …. your name is top of the list when I need another cylinder ….. you are excellent to do business with”

February 2007

D M T – D R – Owner says “I asked a lot of you to bring forward the delivery – and you did it ……. It looks good on the tool and is working well”

JV C – C S – Director says “thank you for all your support over the past eight years and I wish you every success in the future”

S Limited – F M – N Division says “the information you gave us was not available from elsewhere and will help us in the future when we do quotations”

V Ltd – M G – Buyer says “I have no problems with Helipebs, unlike that company S……… Hydraulics who promised 6 weeks and have still not delivered after 24. If I have my way, they will never get business from us again”

W Limited – G C – Test Engineer says “the last cylinders supplied were up to your usual standard. We will never use anyone else ….. the duty your cylinders have to withstand before refurbishment is a testimony to their quality …… keep up the good work”

G Limited – J P – Manager says “we have standardised on Helipebs and will use you wherever possible even when we modify other peoples tools, we will put your cylinders on”

C A Limited – G M – Engineer says “everything is fine, you always have the seals in stock and despatch the same day, we never have any problems”

A Limited– D W – Buyer says “we have problems with P……. Hydraulics and I know we don’t get the same issues when dealing with Helipebs. They are often late with deliveries and scrap a lot of material. We don’t get these problems with Helipebs but my hands are tied”

A Limited – C E says “your quality is so good that we never check it. In fact we had forgotten we had your product as we never have any problems”

F O Ltd – P V – Engineer says ”I like your pedigree in the offshore business and will seriously consider using you. Price is not the issue with us, quality is”

F Limited – P F – Owner says “as usual, the last lot of cylinders were supplied on time …… same old good quality, same old good service …….. we wish we could give you more business as we recommend you to everyone”

F Ltd – M S – Joint Owner says “great service, we will use you whenever we can”

G Limited – J P – Manager says “to be honest, we never have any problems with your cylinders and don’t need to keep an eye on the stock of spares as we know you always have them available”

H Limited – J M – Buyer says “no problem with the product, but we did have to ask for a certificate of conformity which was promptly sent. We will buy from you again as and when required”

H Limited – A C – Buyer says “we never have a problem with either product or service we get from you. It’s just unfortunate that this year sales are down”

M Ltd – A C says “the service is great. I asked for a price of a special cylinder and thanks to Mark C and Mark W, I had a budget price within the hour”

N V – D G says “we would love to use Helipebs for all our cylinder requirements but our design authority is based in Houston so we have to mainly use P…... Can you speak to our Houston office and get onto the supplier list”

O Limited – C T – Engineer says “we are looking for dual supply of hydraulic cylinders, someone we can take the design forward with. We are happy to discuss with Helipebs as we know what you are capable of”

P Limited – D G – Manager says “the guys in your sales office were very helpful as usual. You got the problem sorted out quickly and with little fuss”

S Limited – M S – Buyer says “I am most appreciative of the way you handled, what could have been an embarrassing situation. Thank you”

January 2007

A Ltd– J P – Engineer – says “we are very pleased with the service in managing to get the re-conditioned cylinder back to us before Christmas”

T E Ltd – S P – Design Office Manager – says “no problems with the product supplied and very helpful service from Norman in the sales office …… any business we can put your way, we will if we can”

H P Ltd – P H – Director – says “you cannot be beaten on price and the quality speaks for itself.  At least yours is delivered on time, unlike T****.  Their product comes stuck to the crate due to it being soaking wet and rusty and P***** are just hopeless”

A A Ltd – A H – Buyer – says “usual great service from Helipebs …. Helpful sales team ……. Deliver when they say and the product works.  What more can I say”

C Eng Ltd – S M – Tooling Manager – says “…… a quality company with a quality product and as we require a product we can fit and forget, we chose Helipebs” ……. “the problem was sorted out with the minimum of fuss and quickly …… thanks to all in the sales office who helped”

D F Ltd – P B – Buyer – says “someone forgot to order the cylinders but you pulled out all stops and produced them in double quick time which impressed us and got us all out of the mire”

D Ltd – D W – Parts Controller – says “….. sorted out with the minimum of fuss as we would expect from Helipebs ….. thank you for making life easier”

H Eng – G Q – Draughtsman – says “the last cylinder is up and running and we have great hopes of it being successful.  If it is, then Helipebs will get the business”

H Ltd – P H – M D – says “usual good service and quick turnaround on quote and supply of product.  No problems as usual with Helipebs”

U Ltd – K C – Manager – says “no problems with the two cylinders supplied …… great service”

B Ltd – Toolroom Manager – says “we never have any problems”

V Ltd – C B – Purchasing – by e-mail says  “thank you, thank you, you make my day bright”

M P Ltd – B J – Engineer – says “you have the necessary experience and technical skills to satisfy the requirements and as ****** has also suggested that they would like to use Helipebs on this project, then that’s good enough for us”

December 2006

L E Ltd - R L - Joint Owner says "no problems with you and will order again in the future"

P M Ltd - J P - Engineering Buyer says "because of your record keeping and prompt action, you were able to get spares sent to us overnight and allowed us to get back into full production quickly"

H T Ltd - T W - Design says "******* have recommended you
And have gone for quality rather than cheap cylinders"

P H Ltd - D W - Managing Director says "we got prices from both you and P***** H******* and decided to go forward with you because you were cheaper and much easier to deal with"

C M Ltd - T C says "the main reason for using you is that your catalogues and their technical content are second to none"

B Ltd - Toolroom Manager - when asked if we were looking after them okay he said "yes, brilliantly, we never have any problems with Helipebs"

H T Ltd - T W - Design says "always speak to Norman…. He is always most helpful. ….we used to use various suppliers but realise that this was false economy and now only use Helipebs …..they are the Rolls Royce of cylinders"

T G Ltd - P V says "please pass on my thanks to all involved in getting the special prices quickly for the subsea cylinders"

E Ltd - K F - Tool Designer says "we design in Helipebs wherever we can because we know we can depend on you"

November 2006

S Ltd - K M says "when asked to call in as soon as possible, you were so quick, I hadn't got the tool out and you had to come back"

P Ltd - M S - Designer says "we use Helipebs because the service and quality is good and will not use anyone else"

H Ltd - D T - Owner says "we use Helipebs because the service and quality speak for themselves"

T Ltd - M C says "wherever possible with new customers we always use Helipebs as we have never had a problem with you"

V Ltd - G B - Manager says "as usual, no problems with Helipebs …..no delays, and the service is excellent. You are one of our better suppliers"

V Ltd - M G - Buyer says "no problems with Helipebs supplies. I would like to visit you but other poor performing suppliers are taking priority at the moment"

R Ltd - B D says "no problems with any product you supply …..we will continue to use you where possible"

S A Ltd - K M says "I asked a friend in the industry whose cylinders I should use for a specific application and he recommended Helipebs saying "you will not have any problems with them""

L F Ltd - P T - Managing Director says "we don't buy cheap rubbish cylinders and now we know what you supply, we will look for opportunities for your product"

H Ltd - W S - Location Manager says "we get great service from Helipebs"

G Ltd - H M - Engineer says "we hadn't heard of you until our other office passed on your name. We only work with companies we believe have the right capabilities and you seem to fit the bill"

D Ltd - A M says "we are still having problems with your competitor, S*********, and after trials on the latest rig we will be looking to you for future orders"

C Ltd - A W - Buyer says "never have a problem with Helipebs. Lack of sales is the only thing preventing us in doing more business with you"

C Ltd - H T - Buyer says "no outstanding issues at present …..usual good service"

B Ltd - F J says "there are a number of units coming back for refurbishment which will likely require your valves. We expect we will get the usual service from you as always"

P S Ltd - M C says "we will continue to use you wherever possible. Service is great and the guys in your sales office are always helpful and pull out the stops where necessary"

H E Ltd - Buyer says "if the sales of our latest product go as we expect, then there should be additional business for Helipebs as we only ever use you"

October 2006

C Ltd - G P says "excellent service given"

U. Ltd - P E says "very pleased with the response and
thanks to all involved with the excellent service, in particular, John S"

J Ltd - J C - Toolroom Manager says "P***** have been in and sent away with a flea in their ear. They have been told that we have standardised on Helipebs and will not change"

E Ltd - M B - Engineer says "we have used your stainless valves before and are looking to use them again. Looking at these samples they look good quality"

A M Ltd - G P - Test Engineer says "we have always received good service from Alan and he has helped us with any problems we've had"

B S Ltd - I A - Owner says "we always specify Helipebs where ever possible and know you produce good quality products that never give us any problems. We even try and persuade our customers to use Helipebs as well"

V Ltd - G B - Manager says "you are to be congratulated at maintaining an excellent delivery performance throughout 2006. May we take this opportunity to thank you all for your efforts to date and we look forward to the long term relationship between our two companies"

S H Ltd - J M - Managing Director says "what I like about Helipebs is the service you offer. You came to see us to sort out the issues we had and we will now order the cylinders from you"

T E - T P - Engineer says "we have used Helipebs wherever possible and have never regretted it. You are a company who are always helpful in sorting out problems and offer good quality and service"

M Ltd - B S - Engineer says "we have noticed a lot of your cylinders around Airbus and that is a testimony in itself of your engineering and quality capabilities. We require good quality cylinders, not just ordinary ones, to be designed into the rig. Helipebs looks to be more than capable of giving us what we want"

B Ltd - G C - Engineering Buyer says "we have heard of Helipebs through various sources and have looked at your website. We are looking for a quality supplier with a pedigree in the offshore oil and gas and marine industries - you seem to fit the bill. We look forward to working with you on our next two projects"

B D - J K - Managing Director says "I have used E**** cylinders in the past but like the look of your new SG switch and have designed that in instead"

T Ltd - E P - Design Engineer says "your prices for Bonessi are excellent and we will definitely use you on future projects"

J Ltd - J C - Toolroom Manager says "after the takeover, we can confirm that there will not be any rationalisation of suppliers. Helipebs remain as our favoured supplier"

U Ltd - K C - Technical Director says "we currently use a German company but will call you in for a quote when the next project comes up"

V Ltd - J E - Buyer says "everything is good at the moment….. deliveries and service"

E Ltd - M N says "we are pleased with dealing with Helipebs….. their deliveries are on time and the service is great, the internal sales people are always helpful"

S C Ltd - S D - Toolroom Manager says "the SG switch worked so well that I want a quote for a further six"

J Ltd - R D says "we specify Helipebs because we never have any problems with them"

C Ltd - I W - Design Engineer says "we have never had any issues with your products, the delivery is good and the quality is spot on"

S M Ltd - K M - Tool Design Manager says "we have just fitted the latest cylinder and it's working excellently"

E T Ltd - A B - Director says "we always use you when we get a free hand as we never have problems with you"

U Ltd - P E says "we are most appreciative of the urgency that was put on the recent problem we had"

J T Ltd - J F - Buyer says "you are very easy to deal with"

September 2006

T H Ltd– M F says “extremely pleased with the early delivery of the cylinder, enabling the machine to be sent out to the exhibition in Germany”

A Ltd – G E says “urgent seal kits required for a breakdown …. Thanks to all concerned”

X B, China - T X  says  “thank you for your helpful service in sorting out the information”

D Ltd – D W says “thank you for the quick response to our problems, we really appreciate the fast around you gave us”

E T Ltd – A B  Director says  “we will always use Helipebs when we have a free hand as we never have any problems with your products”

J T Ltd – J F says “as the new buyer, I find you very easy to deal with”

U Ltd – P E says “we are most appreciative of the urgency you put on our recent problem and for the free of charge replacement given”

A Ltd – D B says “we will always use you when we have a free hand due to being good service and a quality product”

H Ltd – W S  Manager says “we always get good service and quality products ….. there never seems to be any problems and the sales people at Gloucester are always helpful”

N O Ltd – D G Buyer says “we have used Helipebs products before and found them to be good quality. 

V Ltd / I Ltd – R M says “the system is now working perfectly since Ivan and Mark came up.  If the system at our other location works in the same manner, then we will be very happy”

R M Ltd – R S Engineer says “Helipebs are normally fitted on the tool and when we need spares you always supply at short notice and off the shelf …… thank you”

A E Ltd – K M Engineer says “we have found product from Helipebs to be good quality.  Unfortunately we have to fit what our customers say and we know that problems occur when we fit a lower quality product and it devalues our name”

G Ltd – G B Material Management says “you are to be congratulated at maintaining an excellent delivery performance throughout 2006”

August 2006

V Ltd – J E Buyer says “Helipebs are top of their game ….. no problems at the moment and all paperwork is up to date.  Can you pass on thanks to Steph for a great job she does in getting all the paperwork sorted on time.  She certainly makes my job a lot easier”

H Ltd – D A Hydraulics Engineer says “we know Helipebs as a good quality company”

S Ltd – M B Managing Director says “we would prefer to use Helipebs instead of E’s cylinders as the switches available from you are more user friendly”

G E Ltd - P C Senior Mechanical Engineer says “we used Helipebs from a recommendation as one that would last longer and not let us down.  Given our requirements, Helipebs was the only choice”

G A Ltd – E J Test Engineer says “your area sales manager has been extremely helpful when we have needed help in the past.  We will buy from you again when required in the future”

T S Ltd– M A Design Engineer says “many thanks for the quotation for the table, it’s just what we were looking for.  Dealing with like minded people makes life a lot easier”

S M Ltd – K M says “when we have to use cylinders, we use Helipebs because we have never had a problem with them and the service you provide is second to none”

P T Ltd – M T – Toolroom Manager says “we prefer to work with Helipebs because the response is as it has been today …… we needed quick help and we got it ….. we needed cylinders in two weeks and you can do.  We don’t get that with E’s, they are expensive, long lead times no back up, no help and as far as I’m concerned, no good”

P  Ltd – E G Managing Director says “now may be a good time to review our supplier ……. we are having problems with delivery and quality with PH ……… we have used you in the past and didn’t have problems ….. “

P Ltd - D G Maintenance Manager says “our machines have a very arduous duty and Helipebs seem to stand up well.  Being new to the post, people tell me that Helipebs are the best and we have a long standing arrangement with you.  We always find your internal sales guys very helpful and they are always able to sort out an issues with the minimum of fuss”

H Ltd – G B says “where we use tierod cylinders we prefer to use Helipebs mainly because we know what we are getting, they last and we don’t have to worry about spares and down time ……. our customer appreciates that as well”

C E Ltd – D S Process Engineering Manager says “the hydraulic training you quoted for is exactly what I’m looking for as it is tailored to our equipment.  I will look at the budget in the next financial year”

S G Ltd – T P Engineering Supervisor says “the system which Helipebs designed and installed has worked for two years without fault”

A H Ltd– T P Office Manager says “we are looking to expand our core business which involves increasing sales on cylinders.  We will require a quality product as we don’t deal in rubbish as it only bites you back eventually.  When we get your catalogues they will be to hand when we need that sort of product”

S O Ltd – K O Technical Manager says “we are looking for companies with a proven track record  not only in offshore but also across industry……  yours looks to fit that bill”

J F Ltd – T O says “never have a problem dealing with Helipebs”

P P Ltd – P G - Design Manager says “prefer to use Helipebs whenever possible.  I will never use PH’s cylinders again unless my customer tells me I have to”

D H Ltd – D B Managing Director said “we have had a close relationship with Helipebs for many years and have worked together on many projects.  We hope this relationship continues”

A Ltd – S B “more than happy with your cylinders ……. never have a problem with them”

T Ltd – M G says “very happy with the service from Norman in the sales department”

F P Ltd– G B says “Helipebs stated 4-5 weeks for delivery so we went to P F P who promised 3-4 weeks.  Here we are 8 weeks later and it’s still not arrived.  To say I’m disappointed is an understatement.  We know when Helipebs say it, it will arrive”

P Ltd – D G Maintenance Manager says “as I’m still new here, both Graham and Norman in your sales department have been patient, courteous and helpful in putting me on the right track in sorting out issues”

T Ltd – S D Maintenance Engineer says “excellent response from the Helipebs office and the quotation they supplied as well as the subsequent fast despatch of the switches”