Helipebs Controls prides itself on good customer relationships.  We have a reputation within the many fields in which we work, and rightly so, for problem solving, on time deliveries, excellent quality and getting it right first time. 

We carry out regular customer satisfaction surveys with the companies we work with and listed below are just some of the comments our customers are saying about us.

(Italics Ours)

June 2008

 

H Limited - A H – Managing Director says “you are at the front and we will be the first ones we contact due to the excellent service you gave me last time”

M Limited - N K – Production Engineer says “the trouble is that you make them too good”

B plc – K B – Engineer says “now we have experience in your quality, this will boost your ranking with us”

M Limited – K F says “your name will be added to our preferred supplier list”

F Limited – C N – Tooling Manager says “I prefer yours because, unlike E****, yours are tamperproof”

S Limited – S D says “there is absolutely nothing wrong with your switches, it’s us that’s the problem”

G Limited – J P says “the tools have completed 500,000 shots without having to change out the seals …….. any new tools will definitely carry Helipebs cylinders”

L University – B C says “we already have quality companies on board with this project and you are another one that we are pleased to be involved with us as your pedigree and expertise are exactly what we want”

E Limited – R K – Engineer says “your product is second to none and I wish that more of our suppliers were like Helipebs. ……. I won‘t use another cylinder supplier as Helipebs provides us with the total package from start to finish with follow up and support. ………. A real pleasure to deal with Dave Morse and Mark White”

I Limited – D V – Commodity Manager says “we rely on our suppliers providing quality products which Helipebs do”

D Limited – P G – Owner says “super service, your sales team was able to sort out the actual spec I required and the supply was spot on”

F Limited – P F – M D says “ the product arrived damaged which was not Helipebs fault. You quickly and efficiently addressed and rectified it without causing any issues with either us or our customer”

May 2008

 

P Limited – I P – Designer says “when we need cylinders we will come to you”

I Limited – T S says “ we wouldn’t dream of going anywhere else”

C Limited – M S – Sales says “we are well pleased with the Allenair pump you supplied”

F Limited – A P – Buyer says “we never have any problems with Helipebs and in fact we would like to extend our agreement for a further two years”

C Limited – D B – Production Manager says “we’ve had those 10” bores for 15 years and not had a single days problem with them”

L University – B C says “you can see from the other major companies that we are dealing with on the project, we do not deal with minor players. Your company looks to have the experience and the technical expertise for us to be involved in this together”

S Limited – K O – says “we have obtained cylinders in the past from Yeardon. They still draw on the back of fag packets and we want to deal with a company like yours that is professional and makes a good product. With your pedigree in offshore, I’m sure you will do a good job”

 

April 2008

 

B Limited – A D – Spares Manager says “Graham Roberts is a very helpful chap”

B Limited – R T – Director says “we have an application that we need taking over by a recognised hydraulic manufacturer as we want it done properly. Helipebs fits the bill …….. you seem to be a skilled company with your pedigree and expertise”

A Company – A H – Buyer says “we get great service from you”

A Limited – M S – Engineering Manager says “Dave Morse on his visit seemed to know his stuff ……… he’s a good guy”

F Limited – G B – says “we would use you more as you are a quality company, but the majority of our customers will only spend as little as possible to get the equipment going again”

A H Limited – K M says “we have no problems with any of the products you supply …… we would like to give you more”

C Limited – C C – Buyer says “never consider going anywhere else”

J Limited – R D – Design says “we never have any problems with Helipebs”

H Limited -D J – MD says “interested in your large bore cylinders, albeit we are a P*****, I don’t see it as a problem to use you”

A Limited – M B – Customer Service Manager says “I hope that the relationship we have with Helipebs will continue over many years to come, I’m sure it will.
A L is very complimentary about the assistance he gets from you”

B Limited - K B – Project Engineer says “both your quality and your deliveries are good and you will get business as soon as we know what we want. We are trying to make yours the company standard as they are cheaper than we can make them”

B Limited – E D – Projects says “you have a lot of experience both with a wide variety of customers as well as on board experience with your staff. We look forward to developing our requirements with Helipebs”

H Group – J H says “I know Helipebs from my time at the Birmingham office. You were known for your quality even though we didn’t do a lot of business. When the K project came up, I immediately thought of you”

H Limited – D H – MD says “your quality is good as is your deliver and you will continue to get business as long as P***** perform badly”

K Limited – N S says “J H of H Limited recommends you and as we need quality, I am happy to go along with him. The existing system has been there for 25 years”

R Limited – D S says “the quality appears to be second to none”

E Limited – R K – Engineer says “it is obvious that Helipebs the expertise from the design office through to the assembly shop and can resolve any problems we have”

F Limited – P F – MD says “we will be recommending your cylinders on the rig. Your cylinders have just completed 20 million fatigue cycles and have only been refurbished at the time the rig has”

D Limited – B S – Engineer says “we know your company supply F Limited and we need some hydraulic cylinders to meet new test parameters and yours seem to be just the thing we are looking for”

H Limited – G C – MD says “we will continue to place orders with you”

F Limited – C N – Toolroom Manager says “whenever we change out cylinders, we will replace them with Helipebs”

J Limited – J C – says “I can’t ever see us changing away from you …….. the service you give is first rate and the guys down there, Norman and Graham, are great”

K Limited – M K – says “we wouldn’t think about going anywhere else”

W Limited– J H – Engineering Manager says “I have been here since 1973 and the most any of the rotary tables have needed is a service. When they do, I get a prompt and professional service from the guys in the sales office at Helipebs ……. They know what they are talking about”

T Limited – S L – Purchasing Manager says “the service we got from Norman was good”

S Limited – S E – Director says “we only deal with quality companies like Helipebs. The old saying “penny wise, pound foolish” applies. Our customers demand quality so why give them rubbish because it will always rebound on you”

 

March 2008

 

R Limited – D W – MD says “those rotary Index tables are the best thing since sliced bread ……. brilliant little things”

R Limited – F W – Buyer says “we always come to you”

H Limited – M C – Buyer says “we should go to R****** but we prefer not to use them because they have delivery problems and they are not cheap. We will consider you”

P Limited – C P – Director says “always use Helipebs whenever we need cylinders”

M Limited – G B – Director says “we like to use you because you’re easy to deal with”

S Limited – S D says ”thanks to Norman and the guys in the Works, you did a two week delivery instead of the standard five weeks”

T Limited – A M – Purchasing Manager says “because of your service so far, we have decided to ask you to quote for more”

S Company – N T says “ we have no problems with Helipebs cylinders”

S Limited – S D says “I’m impressed that your Engineering Manager Mark White came all the way up to see me to discuss our problems”

T Limited – P C – MD says “we only needed to see two of the cylinders tested ……. they look good and we are impressed with the quality”

 

February 2008

 

E Limited - R K - Engineer says “a great response by Helipebs personnel in sorting out the issues with the cylinders we have been using ….. Helipebs have been great”

H H Limited – W S – Depot Manager says “we get the usual service from Helipebs which is great”

N Limited – D G – Buyer says “we have a serious problem with our current supplier of some cylinders, they promise 6 weeks and we still don’t have them after 22 weeks …….. their quality is also rubbish. You have always delivered at the time you say you would and you don’t rip us off and your quality is there ……. the service we get from your inside sales is superb”

W P Limited – J B says “we will always consider you”

D Limited – D R – Director says “you are the bees knees at the moment”

L Limited – I R – Design says “although you are not the cheapest, you are second to non in quality”

A A Limited – A S – Process Engineer says “your cylinders last for years”

T Limited – R P – Project Manager says “we are very impressed with your actuators ……… they are of good quality”

A P Limited – C W – says “yet again you pulled the rabbit out of the hat and shipped earlier than the 7 days …….. thanks to everybody involved for their fine efforts”

M Limited – R R says “we like to use you because you are easy to deal with”

M Limited – N H – Chief Engineer says “we have never had a problem with your cylinders, they are the best and always specify them”

B Limited – P H says “never had a problem with deliveries from Helipebs ……. Your product lasts so well you don’t get much replacement business from us”

P Limited – K T – Tooling Manager says “we only buy your cylinders because they are the best”

R Limited – D S – Engineer says “if you can come up with a modification and we can trial it successfully, we will switch all the cylinders over to yours”

 

January 2008

 

D Limited – D W – Engineer says “a very good service from Helipebs as always……. This is all we can ask of a supplier”

B M Limited – F J – Buyer says “we always get a good service from Norman and his colleagues. Nothing is too much to ensure we know what’s happening and when we’re going to get the goods”

V Limited – M G – Buyer says “you will now get additional business because we have kicked S********* into touch and instructed our team to use you as the supplier….. I just wish other companies were as good as you”

B Limited – M Y – Toolroom Manager – says “your cylinders just go on and on”

S Limited – A S – Owner says “we always get excellent service from Helipebs. The product you supply is excellent”

E Limited – R K – Engineer says “thanks to everyone, from field sales to the people at Gloucester, who were involved with the quick repair of our cylinder”

E Limited – R L – Operations Director says “I would like to pass on my thanks and regards for a very quick response”

B Eng Limited – I V – Work Director says “you’re top of the list for cylinders ……. Very happy with the turnaround”

C Limited – P E – Engineer says “I would imagine all records must have been broken to achieve such a quick turnaround. Please pass on our thanks to all individuals who were involved ……. Their performance was impressive. It’s service like this that ensures Helipebs is my first choice”

T Limited – T P – Sales says “whenever we require a cylinder we always use you”

E Limited – R C – Technician says “we are very happy with the levels of service we get from you”

A Limited – J R says “ ….. very pleased with the engineering service received. Norman proved to be very helpful”

 

December 2007

 

A Limited – D E says “we came to you as a recommendation from B********. We do a lot of work with the aerospace industry and I am sure there will be other work for you”

C Limited – I W – Engineer says “I recommend Helipebs to all our engineers whenever I can …….. the quality is there and it’s a case of fit and forget”

S Limited – C K – Buyer says “no problem with the products Helipebs have supplied us ……… service is good, lead times are suitable and quality excellent”

K P Limited – C C – Managing Director says “the CLA cylinder you supplied did just the job. We managed to get the job off on time thanks to Helipebs help and service”

A Limited – J B – Works Engineer says “we never go anywhere else for our cylinders”

B Limited – D C – Sales Engineer says “quality and service is very good from Helipebs. Norman and his colleagues in your sales office get the quotes to us pronto”

F Limited – A P says “we never have any problems with Helipebs”

H Limited – J B – Purchasing Manager says “your cylinders are too good, we only ever have to replace the occasional seal”

T Limited – G K says “excellent service and products from Helipebs. We have instructed our people to use you so you should continue to get business”

H Limited – J H - Owner says “I have no problems using Helipebs cylinders as P***** are such a poor supplier at the moment”

D Limited – D R – Co Owner says “we’ve always used you, they’re good cylinders and our customers like them”

 

November 2007

 

B Limited – P D – Engineer says ”you will be in the running for other projects”

I Limited – B S – Design Manager says “we will continue to use you in the future because you’re the best”

M Limited – B S – Hydraulics Engineer says “ we were very impressed with what we saw when we visited Helipebs and have no hesitation in saying that your company will be front runners when it comes to us specifying the hydraulics on the project”

R H Co – B C – Director says “I’ve heard back from our representative and customer that Ivan did a fabulous job out in Spain”

M Limited – K G – Engineer says “M Limited recommended you ……. If we get the job, then so will you”

F Ltd – P F – Managing Director says “we always recommend Helipebs as there is no better cylinder on the market. You can always buy cheaper but they don’t last …… you want to fit and forget”

W Limited – G C – Lead Test Engineer says “we have always used Helipebs as they are recommended by F Limited. In all the years we have used you I think we have only ever had to fit one seal kit on site. The rest of the time we refurbish after two million cycles”

H Limited – D N – Sales says “no problems with your cylinders. We will give you the opportunity when we want a separate cylinder”

C Eng Limited – S M – Tooling Manager says “we will certainly use you for any other products”

B Limited – L A – Engineer says “we recognise that Helipebs are a quality cylinder supplier and we require quality cylinders for our latest project”

L Limited – B H – Engineer says “we have never had a problem with Helipebs products, hence we come back to you time and again”

H Limited – W S – Manager says “as always the service is excellent, product is delivered on time, help from the office always good. As usual, no problems”

V Limited – G L – Buyer says “just as we have come to expect from Helipebs, no problems with quality or deliveries …… I wouldn’t be surprised if you won the supplier of the year this year”

N Limited – P T – Partner says “service and quality have been spot on. We are very busy at present so expect additional orders”

R H Co – B C – Director says “I need to take a moment to thank you and your team for the excellent work that everyone at Helipebs did on our rotary actuator job. The combination of a high level of honesty, professionalism and a high quality product demonstrated throughout, Helipebs is one which has made working with you and through this project, my sincere pleasure. It’s all too uncommon in today’s business world. Thank you”

 

October 2007

 

A Engineering – T B – Director says “I’d like to thank you for your quick response in replying to our enquiry for pneumatic cylinders”

A D Limited – P W – Designer says “no complaints ……. the hydraulic cylinder supplied worked perfectly first time …… will always use you first”

B E Limited – I V – Works Director says “5 out of 5, no question about it …… it was spot on …… turnaround for the hydraulic cylinders of 4 working days was excellent, superb”

A Limited – B P – Tool Designer says “all the hydraulic cylinders are still going strong and we don’t need any spares, repairs or replacements, that’s the trouble when they are built so well”

B Limited – D B – Mechanical Engineer says “we prefer your SG switches opposed to the E**** switches which are fiddly”

S Limited – D S – Buyer says “other companies aren’t as efficient as you”

S S Limited – A S – Office Manager says “no problem with quality which is excellent the service is first class …… the people in your sales office always come back with the answers straight away”

M Limited – S M – Engineer says “very pleased and somewhat surprised with the quality, it’s better than we usually get. When we get further enquiries, you will get the business”

M Limited – M K – Managing Director says “we gave the business to S********* because they promised 8-10 weeks delivery which ended up 20 weeks. You will definitely get the business next time”

M Limited – R W – Sales Manager says “the price you gave for the equivalent P***** cylinder is very competitive, if we get the order so will you”

 

September 2007

 

B Limited – I V – Owner says ”well done for doing a great job. I’m looking at two more jobs in the pipeline and will be in touch”

B Limited – P K – Works Manager says ”I’m very satisfied”

R H Company – B C – Director says “I wanted to take a moment to express my sincere gratitude for your exceptional professionalism. It truly is a pleasure to work together with a company whose employees set such a high standard”

N Limited – I G – says “there will definitely be business we can put your way”

I Limited – D J – Engineering Manager says “we will only come to you”

T Limited – R P – Project Manager says “Neil was very impressed with your Mark and his depth of knowledge and willingness to assist with the tests”

H Limited – D T – Works Manager says ”thank you to Ivan and his help in designing the special booster unit”

M Limited – M J – Tooling Supervisor says “in 18 years we have never had a problem with your cylinders, they have never leaked and never failed”

L Group – R G – Sales says “with your Circle 7 programme you can only win”

F Limited – S P – Owner says “there is only one place I go for cylinders and that is Helipebs”

D Limited – D S – Toolroom Manager says” the recent cylinder you sent us on a Circle 7 was great. Thanks to all, especially Graham for the service provided”

August 2007

 

M Limited – D W – Designer says ”It’s the usual Helipebs high quality …. The service is second to none”

B Limited – J W – Engineering Manager says “your needle valves are known throughout the industry as the ones to use ….. you fit and forget”

H Limited – M S – Director says “we ask you, you provide it and that’s it. We haven’t had a problem in 20 years ……. we give the enquiry to Graham and he always comes back quickly”

B Limited – M C – Engineer says “the product supplied so far has been perfect ….. very high quality, even individually packed, which we did not expect …… if the rest of your products are like this, then we will be well pleased”

B S Limited – K B – Engineer says “very impressed with the finished quality. We are also happy with the complete transaction from initial enquiry through to invoicing”

H Limited – B L – Buyer says “we know your product and the service is excellent”

H Limited – D F – Manager says “we will give you every opportunity”

D Limited – B M – Engineer says “if your Bonesi product is anything like your Allenair for quality and service, then we will seriously look at it”

G Limited – K M – Buyer says “everything is okay with quality and supply. You have just received the latest supplier rating and that speaks for itself”

W Limited – G W – Managing Director says “we were most impressed with the 2 week delivery and the quality of the cylinders”

E Limited – I M – Engineer says “we have to look for quality manufacturers and we will be looking at Helipebs”

R Limited – B D – Engineer says “we know all about P***** and their lead times and service and some of the local hydraulic companies are also rubbish. When the next job comes in, we will definitely be considering you”

M Limited – S M – Engineer says “your sales were very helpful …… we will be looking to give you more enquiries”

V Limited – M G – Buyer says “there is a lot coming through in the very near future which will come to you as we have stopped any purchase of S********* products”

D Limited – N R – Director says “they (our customer) and we recognise that the quality is there …. we prefer quality products like yours as it saves time in the future”

July 2007

 

E Limited – C C – Owner says “I am looking for a good supplier ………….. P***** are hopeless, lead time are way out and prices not that competitive. S**, well their product leaks before we can use it. We want a reliable service, things look promising”

S S Limited – A – Administrator says “everything was perfect ……… excellent”

P Limited – P R – Designer says “I cannot remember the last time we brought a cylinder from anyone else but Helipebs”

G Limited – G B – Commodity Manager says “pass on our thanks to all for reaching a consistently high level of deliveries and quality. We look forward to working with you in the future”

B E Limited – P H – Buyer says “we only deal with worthwhile quality companies, we’ve been around too long to know you cannot penny pinch in this business”

E & C Limited – C C says “we will not use the bunch of no goods at P*****, they’re a waste of space. If your price is right, you should get the business”

J Limited – D T – Technical Manager says “you did a great job on the original one and it works well”

J Limited – J C says “I can’t ever see us moving from Helipebs. The service is first rate and the team down there with Graham and Norman is great to deal with”

A Limited – Maintenance Manager says “we never go anywhere else for cylinders”

C Limited – B D – Design Engineer says “certainly very pleased with your help on this one”

June2007

 

B S Limited – D W – Estimator says “we will not be going anywhere else for the valves …….. a more than satisfactory standard”
E Limited – M M – Procurement Manager says ”I know of you whilst I worked for ****** and know you are a quality company. I want to bring in companies like yours”

M Limited – R M says “the system is working well and it hasn’t missed a beat”

N Limited – D G – Buyer says “very pleased with the service we get from Helipebs which is more than I can say about S*********. They promise 4-5 weeks and many weeks later, we are still waiting. When you make a promise, you keep it”

S A Limited – D C says “ I know you can supply far more and I will be coming to you again”

N Limited – H J says “even through we are a ****** distributor we will not use them for cylinders, they take too long, we cannot get answers from them there lead times are way out and they don’t know what they are talking about ,,,,,,,,,,, so we prefer to come to you”

S M Limited – N M – Buyer says “I have just placed an order with you yesterday for your valves because I know we find them the best”

C Limited – A M says “we know you supply quality valves and if your cylinders are as good we will offer you the opportunity to supply them as well”

AB Partners – N R says “we can see you have the experience of working with many industries and have the expertise to assist on a wide range of issues, so we are prepared to get you involved in the future”

A Limited – W says ”we always get a good service from Helipebs …… we would like to put more business your way”

W Limited – J O – Manager says “we know all about B******* Hydraulics and won’t be going down that route. Their quality is not there and the service is missing. It looks as if you have the range to cover most of what we would want”

P Limited – J M – says “good service from Helipebs and we always get a response quickly. The units arrive quickly and we are able to keep production running smoothly”

M Limited – M B – Director says “most appreciative of all the help Jolian has given with the catalogues”

W Limited – I W says” I appreciate the work put in on the quote you did for us and I’m impressed with the quick delivery you were able to offer”

May 2007

 

I M – RM – Project Manager says “Helipebs have put in a great deal of work ………. good work done by Ivan Knapp and his colleagues …… Ivan is a great ambassador for your company and an excellent engineer”

S Limited – J R – Sales Manager says “appreciate the speed that you turned around the cylinder for us”

A Limited – S C says “you have always been open and straight, we talk the same language”

A Limited – M E says “what a good product. People have even commented on how good they look. I even phoned up your sales people to congratulate them on what they sent”

A P Limited – A R says “we are looking for a quality company like yours to carry out specialist quality machining ….. we are sick and tired of being let down by others …… the work you have done for us over the past five years has been first class”

S H Limited – C B – Owner says “ we are impressed with the quality of the cylinder you recently supplied to us”

F Limited – P F – M D says “we have been asked to recommend a company to do the cylinders on this major project and I have no hesitation in putting Helipebs name forward, I have every confidence in you”

V Limited – R M – Project Manager says “I would like to thank Dave Morse for all the work he has done on this project ……. he always keeps us informed as to what is going on”

J Limited – says “your cylinders are a dam sight better than those supplied by that shower at ********* Hydraulics. They don’t have a clue what they’re doing”

P Limited says “your cylinders are obviously good quality and we have never had a problem with them. We will use you again as and when required”

J Limited – D H – Designer says “after the performance of the last lot of Bonesi cylinders, we will never go anywhere else”

P Limited – P E says “one of our customers thought that your prices were high, but we told him that he was buying a quality cylinder and as the application of the machine is important, he is happy to use you”

H Limited – A H – Director says “I have been very impressed with the performance on the recent order ……. Norman in your sales office was excellent and helped me with the wiring of the SG switch”

C Limited – J N says “I passed your name onto Henley Precision and would do so again to anyone, especially after your performance for them"

 

April 2007

 

C M Limited– A W – Engineer says “the product we have been supplied by Helipebs there has been no problems and the service has been excellent”

M Limited – R M – Engineer says “the system is now working perfectly – excellent. There are other systems we want to talk to you about soon”

G Limited – G B – says “may I take this opportunity to thank you for all of your efforts to date, and look forward to a continuing long-term relationship between us and Helipebs”

E Limited – K C – Buyer says “the quote was quickly and efficiently supplied and we have now placed the order”

I Limited – E N says “we have no problem with the service or product we get from Helipebs”

L B Limited – M S – Works Engineer says “……. very pleased with Helipebs cylinders and the quality speaks for itself. We will use you wherever possible”

P Limited – J M – Engineer says “very good service from Helipebs ………. very helpful when we have phoned, both Graham and Norman have been excellent in supplying the information required”

R Limited – R C – Owner says “very pleased with the service from Helipebs”

E Limited – N H – Designer/Buyer says “I find you very easy to deal with and it’s a pity I can’t give you more orders”

P Limited – C D – Purchasing says “we never go anywhere else, if we get the order, then so do you”

P Limited – J L – Buyer says “I have checked with our drawing office and confirm we never have any problems with Helipebs”

P H Limited – D W – M.D. says “I cannot fault your service”

J Limited – J C – Toolroom Manager says “I just ask your Mr Roberts, he knows everything”

C Limited – S W – Toolroom Manager says “your cylinders are just too good ……. very happy to use you and specify them again next time”

A Limited – M E says “various personnel have commented on how good your cylinders look ……. And they were delivered on time”

V Limited – M G – Buyer says “your quotes have been received in good time and the orders will be processed. Your main competitor in here will not be supplying cylinders to us after their appalling service and delivery”

D Limited – D W – Purchasing says “prompt service from you guys in the office – very impressive. We only buy quality product from quality companies and you obviously fall into that range”

H H Limited – W S – Location Manager says “it’s delivered on time and the service is good”

N Limited – D G says “quick service from the internal sales ……. clear information ……. if I can sort, you’ll get the order”

S Limited – D B says “we always get excellent, prompt and accurate service from you with the stainless steel valves”

G Limited – C K – Materials Management says “your performance both on quality and delivery is very good unlike some other companies we deal with”

D Limited – S P says “to be honest we never have problems with Helipebs and we never go anywhere else”

U Limited – P E says “Norman had sent through a quote for cylinder spares and had taken the time to explain the numbering system to me. I’m most appreciative”

 

March 2007

 

V Limited – G B – Materials Management says “we congratulate Helipebs on their continuing excellent quality ….. and delivery performance with a 100% record on both”

N Limited – D G – Supervisor says “we’ve no problems with any of your cylinders we’ve got”

MG Limited – M R – Owner says “this is the first time I have dealt with you and I’m impressed with the service and help that I’ve been given …… I will certainly be coming back to use you again”

E Limited – J S – Engineer says “we prefer to use companies like yours who have the necessary experience in the industries we work in. We have lots of companies coming to us that promise the earth and either don’t deliver or come up to scratch technically. You have an impressive pedigree and some of the companies you deal with, stand you in good stead”

E Limited – M P – Engineer says “we don’t have a problem with Helipebs and your service is always spot on”

I Limited – I C – Design Engineer says “whilst we do not use R……, for most of our cylinders, we do use quality companies like Helipebs who we know of old. You supply a quality product and we would use you if the price and lead times were right”

H O Limited – D F – Sales says “I know Helipebs of old and know you supply a decent product and provide a good service ….. we will use you wherever we can …… we have used C……. S…… in W……… in the past but they are very poor as far as their quality is concerned”

A Limited – I P says “I cannot fault your response or lead times. I’m sorry I couldn’t give you the order as I lost the job myself”

W T Limited – S P says “yes there is a God” referring to Helipebs fast response to go in and see him as he was getting grief from his customer.

S Limited – K O – Chief Engineer says “there is a place for cheap and cheerful in our marketplace ……. we will use you if price, delivery and service is right ……. you are up against P….. and H…..”

E Limited – F E – Managing Director says “we will always use Helipebs product as they are quality and the service is good …… we know what we get, it’s fit and forget”

B Limited – M C – Hydraulics Engineer says “we would rather let a quality company like you provide these parts and do a finished job as we are not set up to do it ………. we would rather use a British company”

C Limited – M P – Commodity Manager says “ we value Helipebs as a supplier of long standing”

S (Export) says “you are a quality supplier without reservation …. Congratulations you are a class A supplier”

D Limited – D W – Technical Manager says “we have previously used both P….. and R…… but came to you because of your past performance …….. you are a tip-top supplier”

C Limited – A R – Mechanical Engineer says “P….. H……., what a shower – we have to use them sometimes but wouldn’t out of choice …….. their lead times are rubbish, their product is rubbish and they are rubbish to deal with. At least you are able to turn things around quickly”

M Limited – R S / B J says “we are upset that the project has been shelved ….. we are impressed with your design and will use you whenever we can”

S Limited – D W – Director says “there is no use in making cylinders ourselves when we can get them from you for the same price”

H Limited – A H – Managing Director says “I am definitely impressed that you pulled out all the stops ….. Norman was fantastic …. your name is top of the list when I need another cylinder ….. you are excellent to do business with”

February 2007

D M T – D R – Owner says “I asked a lot of you to bring forward the delivery – and you did it ……. It looks good on the tool and is working well”

JV C – C S – Director says “thank you for all your support over the past eight years and I wish you every success in the future”

S Limited – F M – N Division says “the information you gave us was not available from elsewhere and will help us in the future when we do quotations”

V Ltd – M G – Buyer says “I have no problems with Helipebs, unlike that company S……… Hydraulics who promised 6 weeks and have still not delivered after 24. If I have my way, they will never get business from us again”

W Limited – G C – Test Engineer says “the last cylinders supplied were up to your usual standard. We will never use anyone else ….. the duty your cylinders have to withstand before refurbishment is a testimony to their quality …… keep up the good work”

G Limited – J P – Manager says “we have standardised on Helipebs and will use you wherever possible even when we modify other peoples tools, we will put your cylinders on”

C A Limited – G M – Engineer says “everything is fine, you always have the seals in stock and despatch the same day, we never have any problems”

A Limited– D W – Buyer says “we have problems with P……. Hydraulics and I know we don’t get the same issues when dealing with Helipebs. They are often late with deliveries and scrap a lot of material. We don’t get these problems with Helipebs but my hands are tied”

A Limited – C E says “your quality is so good that we never check it. In fact we had forgotten we had your product as we never have any problems”

F O Ltd – P V – Engineer says ”I like your pedigree in the offshore business and will seriously consider using you. Price is not the issue with us, quality is”

F Limited – P F – Owner says “as usual, the last lot of cylinders were supplied on time …… same old good quality, same old good service …….. we wish we could give you more business as we recommend you to everyone”

F Ltd – M S – Joint Owner says “great service, we will use you whenever we can”

G Limited – J P – Manager says “to be honest, we never have any problems with your cylinders and don’t need to keep an eye on the stock of spares as we know you always have them available”

H Limited – J M – Buyer says “no problem with the product, but we did have to ask for a certificate of conformity which was promptly sent. We will buy from you again as and when required”

H Limited – A C – Buyer says “we never have a problem with either product or service we get from you. It’s just unfortunate that this year sales are down”

M Ltd – A C says “the service is great. I asked for a price of a special cylinder and thanks to Mark C and Mark W, I had a budget price within the hour”

N V – D G says “we would love to use Helipebs for all our cylinder requirements but our design authority is based in Houston so we have to mainly use P…... Can you speak to our Houston office and get onto the supplier list”

O Limited – C T – Engineer says “we are looking for dual supply of hydraulic cylinders, someone we can take the design forward with. We are happy to discuss with Helipebs as we know what you are capable of”

P Limited – D G – Manager says “the guys in your sales office were very helpful as usual. You got the problem sorted out quickly and with little fuss”

S Limited – M S – Buyer says “I am most appreciative of the way you handled, what could have been an embarrassing situation. Thank you”

January 2007

A Ltd– J P – Engineer – says “we are very pleased with the service in managing to get the re-conditioned cylinder back to us before Christmas”

T E Ltd – S P – Design Office Manager – says “no problems with the product supplied and very helpful service from Norman in the sales office …… any business we can put your way, we will if we can”

H P Ltd – P H – Director – says “you cannot be beaten on price and the quality speaks for itself.  At least yours is delivered on time, unlike T****.  Their product comes stuck to the crate due to it being soaking wet and rusty and P***** are just hopeless”

A A Ltd – A H – Buyer – says “usual great service from Helipebs …. Helpful sales team ……. Deliver when they say and the product works.  What more can I say”

C Eng Ltd – S M – Tooling Manager – says “…… a quality company with a quality product and as we require a product we can fit and forget, we chose Helipebs” ……. “the problem was sorted out with the minimum of fuss and quickly …… thanks to all in the sales office who helped”

D F Ltd – P B – Buyer – says “someone forgot to order the cylinders but you pulled out all stops and produced them in double quick time which impressed us and got us all out of the mire”

D Ltd – D W – Parts Controller – says “….. sorted out with the minimum of fuss as we would expect from Helipebs ….. thank you for making life easier”

H Eng – G Q – Draughtsman – says “the last cylinder is up and running and we have great hopes of it being successful.  If it is, then Helipebs will get the business”

H Ltd – P H – M D – says “usual good service and quick turnaround on quote and supply of product.  No problems as usual with Helipebs”

U Ltd – K C – Manager – says “no problems with the two cylinders supplied …… great service”

B Ltd – Toolroom Manager – says “we never have any problems”

V Ltd – C B – Purchasing – by e-mail says  “thank you, thank you, you make my day bright”

M P Ltd – B J – Engineer – says “you have the necessary experience and technical skills to satisfy the requirements and as ****** has also suggested that they would like to use Helipebs on this project, then that’s good enough for us”

December 2006

L E Ltd - R L - Joint Owner says "no problems with you and will order again in the future"

P M Ltd - J P - Engineering Buyer says "because of your record keeping and prompt action, you were able to get spares sent to us overnight and allowed us to get back into full production quickly"

H T Ltd - T W - Design says "******* have recommended you
And have gone for quality rather than cheap cylinders"

P H Ltd - D W - Managing Director says "we got prices from both you and P***** H******* and decided to go forward with you because you were cheaper and much easier to deal with"

C M Ltd - T C says "the main reason for using you is that your catalogues and their technical content are second to none"

B Ltd - Toolroom Manager - when asked if we were looking after them okay he said "yes, brilliantly, we never have any problems with Helipebs"

H T Ltd - T W - Design says "always speak to Norman…. He is always most helpful. ….we used to use various suppliers but realise that this was false economy and now only use Helipebs …..they are the Rolls Royce of cylinders"

T G Ltd - P V says "please pass on my thanks to all involved in getting the special prices quickly for the subsea cylinders"

E Ltd - K F - Tool Designer says "we design in Helipebs wherever we can because we know we can depend on you"

November 2006

S Ltd - K M says "when asked to call in as soon as possible, you were so quick, I hadn't got the tool out and you had to come back"

P Ltd - M S - Designer says "we use Helipebs because the service and quality is good and will not use anyone else"

H Ltd - D T - Owner says "we use Helipebs because the service and quality speak for themselves"

T Ltd - M C says "wherever possible with new customers we always use Helipebs as we have never had a problem with you"

V Ltd - G B - Manager says "as usual, no problems with Helipebs …..no delays, and the service is excellent. You are one of our better suppliers"

V Ltd - M G - Buyer says "no problems with Helipebs supplies. I would like to visit you but other poor performing suppliers are taking priority at the moment"

R Ltd - B D says "no problems with any product you supply …..we will continue to use you where possible"

S A Ltd - K M says "I asked a friend in the industry whose cylinders I should use for a specific application and he recommended Helipebs saying "you will not have any problems with them""

L F Ltd - P T - Managing Director says "we don't buy cheap rubbish cylinders and now we know what you supply, we will look for opportunities for your product"

H Ltd - W S - Location Manager says "we get great service from Helipebs"

G Ltd - H M - Engineer says "we hadn't heard of you until our other office passed on your name. We only work with companies we believe have the right capabilities and you seem to fit the bill"

D Ltd - A M says "we are still having problems with your competitor, S*********, and after trials on the latest rig we will be looking to you for future orders"

C Ltd - A W - Buyer says "never have a problem with Helipebs. Lack of sales is the only thing preventing us in doing more business with you"

C Ltd - H T - Buyer says "no outstanding issues at present …..usual good service"

B Ltd - F J says "there are a number of units coming back for refurbishment which will likely require your valves. We expect we will get the usual service from you as always"

P S Ltd - M C says "we will continue to use you wherever possible. Service is great and the guys in your sales office are always helpful and pull out the stops where necessary"

H E Ltd - Buyer says "if the sales of our latest product go as we expect, then there should be additional business for Helipebs as we only ever use you"

October 2006

C Ltd - G P says "excellent service given"

U. Ltd - P E says "very pleased with the response and
thanks to all involved with the excellent service, in particular, John S"

J Ltd - J C - Toolroom Manager says "P***** have been in and sent away with a flea in their ear. They have been told that we have standardised on Helipebs and will not change"

E Ltd - M B - Engineer says "we have used your stainless valves before and are looking to use them again. Looking at these samples they look good quality"

A M Ltd - G P - Test Engineer says "we have always received good service from Alan and he has helped us with any problems we've had"

B S Ltd - I A - Owner says "we always specify Helipebs where ever possible and know you produce good quality products that never give us any problems. We even try and persuade our customers to use Helipebs as well"

V Ltd - G B - Manager says "you are to be congratulated at maintaining an excellent delivery performance throughout 2006. May we take this opportunity to thank you all for your efforts to date and we look forward to the long term relationship between our two companies"

S H Ltd - J M - Managing Director says "what I like about Helipebs is the service you offer. You came to see us to sort out the issues we had and we will now order the cylinders from you"

T E - T P - Engineer says "we have used Helipebs wherever possible and have never regretted it. You are a company who are always helpful in sorting out problems and offer good quality and service"

M Ltd - B S - Engineer says "we have noticed a lot of your cylinders around Airbus and that is a testimony in itself of your engineering and quality capabilities. We require good quality cylinders, not just ordinary ones, to be designed into the rig. Helipebs looks to be more than capable of giving us what we want"

B Ltd - G C - Engineering Buyer says "we have heard of Helipebs through various sources and have looked at your website. We are looking for a quality supplier with a pedigree in the offshore oil and gas and marine industries - you seem to fit the bill. We look forward to working with you on our next two projects"

B D - J K - Managing Director says "I have used E**** cylinders in the past but like the look of your new SG switch and have designed that in instead"

T Ltd - E P - Design Engineer says "your prices for Bonessi are excellent and we will definitely use you on future projects"

J Ltd - J C - Toolroom Manager says "after the takeover, we can confirm that there will not be any rationalisation of suppliers. Helipebs remain as our favoured supplier"

U Ltd - K C - Technical Director says "we currently use a German company but will call you in for a quote when the next project comes up"

V Ltd - J E - Buyer says "everything is good at the moment….. deliveries and service"

E Ltd - M N says "we are pleased with dealing with Helipebs….. their deliveries are on time and the service is great, the internal sales people are always helpful"

S C Ltd - S D - Toolroom Manager says "the SG switch worked so well that I want a quote for a further six"

J Ltd - R D says "we specify Helipebs because we never have any problems with them"

C Ltd - I W - Design Engineer says "we have never had any issues with your products, the delivery is good and the quality is spot on"

S M Ltd - K M - Tool Design Manager says "we have just fitted the latest cylinder and it's working excellently"

E T Ltd - A B - Director says "we always use you when we get a free hand as we never have problems with you"

U Ltd - P E says "we are most appreciative of the urgency that was put on the recent problem we had"

J T Ltd - J F - Buyer says "you are very easy to deal with"

September 2006

T H Ltd– M F says “extremely pleased with the early delivery of the cylinder, enabling the machine to be sent out to the exhibition in Germany”

A Ltd – G E says “urgent seal kits required for a breakdown …. Thanks to all concerned”

X B, China - T X  says  “thank you for your helpful service in sorting out the information”

D Ltd – D W says “thank you for the quick response to our problems, we really appreciate the fast around you gave us”

E T Ltd – A B  Director says  “we will always use Helipebs when we have a free hand as we never have any problems with your products”

J T Ltd – J F says “as the new buyer, I find you very easy to deal with”

U Ltd – P E says “we are most appreciative of the urgency you put on our recent problem and for the free of charge replacement given”

A Ltd – D B says “we will always use you when we have a free hand due to being good service and a quality product”

H Ltd – W S  Manager says “we always get good service and quality products ….. there never seems to be any problems and the sales people at Gloucester are always helpful”

N O Ltd – D G Buyer says “we have used Helipebs products before and found them to be good quality. 

V Ltd / I Ltd – R M says “the system is now working perfectly since Ivan and Mark came up.  If the system at our other location works in the same manner, then we will be very happy”

R M Ltd – R S Engineer says “Helipebs are normally fitted on the tool and when we need spares you always supply at short notice and off the shelf …… thank you”

A E Ltd – K M Engineer says “we have found product from Helipebs to be good quality.  Unfortunately we have to fit what our customers say and we know that problems occur when we fit a lower quality product and it devalues our name”

G Ltd – G B Material Management says “you are to be congratulated at maintaining an excellent delivery performance throughout 2006”

August 2006

V Ltd – J E Buyer says “Helipebs are top of their game ….. no problems at the moment and all paperwork is up to date.  Can you pass on thanks to Steph for a great job she does in getting all the paperwork sorted on time.  She certainly makes my job a lot easier”

H Ltd – D A Hydraulics Engineer says “we know Helipebs as a good quality company”

S Ltd – M B Managing Director says “we would prefer to use Helipebs instead of E’s cylinders as the switches available from you are more user friendly”

G E Ltd - P C Senior Mechanical Engineer says “we used Helipebs from a recommendation as one that would last longer and not let us down.  Given our requirements, Helipebs was the only choice”

G A Ltd – E J Test Engineer says “your area sales manager has been extremely helpful when we have needed help in the past.  We will buy from you again when required in the future”

T S Ltd– M A Design Engineer says “many thanks for the quotation for the table, it’s just what we were looking for.  Dealing with like minded people makes life a lot easier”

S M Ltd – K M says “when we have to use cylinders, we use Helipebs because we have never had a problem with them and the service you provide is second to none”

P T Ltd – M T – Toolroom Manager says “we prefer to work with Helipebs because the response is as it has been today …… we needed quick help and we got it ….. we needed cylinders in two weeks and you can do.  We don’t get that with E’s, they are expensive, long lead times no back up, no help and as far as I’m concerned, no good”

P  Ltd – E G Managing Director says “now may be a good time to review our supplier ……. we are having problems with delivery and quality with PH ……… we have used you in the past and didn’t have problems ….. “

P Ltd - D G Maintenance Manager says “our machines have a very arduous duty and Helipebs seem to stand up well.  Being new to the post, people tell me that Helipebs are the best and we have a long standing arrangement with you.  We always find your internal sales guys very helpful and they are always able to sort out an issues with the minimum of fuss”

H Ltd – G B says “where we use tierod cylinders we prefer to use Helipebs mainly because we know what we are getting, they last and we don’t have to worry about spares and down time ……. our customer appreciates that as well”

C E Ltd – D S Process Engineering Manager says “the hydraulic training you quoted for is exactly what I’m looking for as it is tailored to our equipment.  I will look at the budget in the next financial year”

S G Ltd – T P Engineering Supervisor says “the system which Helipebs designed and installed has worked for two years without fault”

A H Ltd– T P Office Manager says “we are looking to expand our core business which involves increasing sales on cylinders.  We will require a quality product as we don’t deal in rubbish as it only bites you back eventually.  When we get your catalogues they will be to hand when we need that sort of product”

S O Ltd – K O Technical Manager says “we are looking for companies with a proven track record  not only in offshore but also across industry……  yours looks to fit that bill”

J F Ltd – T O says “never have a problem dealing with Helipebs”

P P Ltd – P G - Design Manager says “prefer to use Helipebs whenever possible.  I will never use PH’s cylinders again unless my customer tells me I have to”

D H Ltd – D B Managing Director said “we have had a close relationship with Helipebs for many years and have worked together on many projects.  We hope this relationship continues”

A Ltd – S B “more than happy with your cylinders ……. never have a problem with them”

T Ltd – M G says “very happy with the service from Norman in the sales department”

F P Ltd– G B says “Helipebs stated 4-5 weeks for delivery so we went to P F P who promised 3-4 weeks.  Here we are 8 weeks later and it’s still not arrived.  To say I’m disappointed is an understatement.  We know when Helipebs say it, it will arrive”

P Ltd – D G Maintenance Manager says “as I’m still new here, both Graham and Norman in your sales department have been patient, courteous and helpful in putting me on the right track in sorting out issues”

T Ltd – S D Maintenance Engineer says “excellent response from the Helipebs office and the quotation they supplied as well as the subsequent fast despatch of the switches”